At a Glance
- Tasks: Manage night operations and provide a warm welcome to guests.
- Company: Join the Millennium Hotel London Knightsbridge, a 4-star property.
- Benefits: Competitive pay, flexible hours, and a vibrant work environment.
- Other info: Great opportunity for personal growth in a dynamic team.
- Why this job: Be the first point of contact and make guests feel at home.
- Qualifications: Experience in hotel reception or customer service is essential.
The predicted salary is between 25000 - 30000 £ per year.
Join the Millennium Family! If you want to be part of our 4-star property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experienced Night Receptionist.
The purpose of this role is to assist in the daily running of the Front Office department, ensuring that all M&C procedures and targets are met.
Key responsibilities as a Night Receptionist:- Manage night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies.
- Welcome guests warmly and provide a professional check-in and check-out experience.
- Take initiative in accommodating the customers' needs in a resourceful manner.
- Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
- Be the first point of contact for all our guests.
- Deal with guest queries and complaints.
- Upsell hotel services.
- Answer the telephone and address any enquiries.
- Opera Cloud/ Opera experience
- Previous experience in a hotel reception or customer service role.
- Ability to multitask
- Well-presented, professional, and customer oriented
- Strong interpersonal and communication skills
Night Receptionist in London employer: Millennium Hotel London Knightsbridge
At The Millennium Hotel London Knightsbridge, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contributions. As a Night Receptionist, you will enjoy competitive benefits, opportunities for professional growth, and the chance to work in a stunning location renowned for its luxury and hospitality. Join us to be part of a dedicated team that is committed to delivering exceptional guest experiences while supporting your career development.
Contact Details:
Millennium Hotel London Knightsbridge Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotel London Knightsbridge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotel London Knightsbridge
Don't be shy about reaching out to Millennium Hotel London Knightsbridge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotel London Knightsbridge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotel London Knightsbridge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
