At a Glance
- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and safety.
- Company: Join the Millennium Hotel Glasgow, a stylish Victorian gem in the city centre.
- Benefits: Enjoy competitive salary, health plan options, discounts, and career development.
- Other info: Flexible shifts with opportunities for growth in a vibrant team environment.
- Why this job: Be the face of hospitality at night and make a real difference for guests.
- Qualifications: Experience in hotel management and excellent customer service skills required.
The predicted salary is between 29308 - 29308 £ per year.
The Millennium Hotel Glasgow is seeking an experienced Night Manager who will be responsible for the smooth operation of the hotel during the night to ensure high standards of guest satisfaction are achieved consistently.
As Night Manager, key responsibilities include:
- Receiving a hand-over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner, under your supervision.
- Providing a warm welcome to guests on arrival at check-in and dealing with guest enquiries and resolving queries effectively.
- Ensuring that guest billing is accurate on check-out and payment is received on departure complying with hotel procedures.
- Ensuring the night audit function is completed accurately on a timely basis.
- Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests. This includes all hotel emergency/fire evacuation procedures complying with Health & Safety requirements.
- Communicating effectively with the Front Office Manager and wider hotel team.
We are keen to hear from applicants with the following:
- Hotel experience.
- Night audit experience.
- Management/supervisory experience.
- Excellent customer service skills.
- Experience of using a Front Office Management system, e.g., Opera.
- Local area knowledge.
- Ability to work on a rota basis, including weekends, with a 4 on 4 off shift pattern.
About the Hotel: The Millennium Hotel Glasgow is a striking Victorian building, located in the heart of the city's cultural and retail activities and offers 61 stylish guest rooms. Guests staying in Club and Suite accommodation can enjoy upgraded in-room amenities and access to the private Club Lounge. The Brasserie on George Square offers a blend of Scottish and European cuisine with something for everyone on the menu. The Millennium Lounge offers an alternative dining experience with the conservatories, overlooking George Square, being the perfect place to enjoy afternoon tea with friends and family.
About the Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
For you, we offer a benefits package including:
- Cash Health Plan cover option.
- Career development pathways and regular salary reviews.
- Employee Discounted Accommodation and F&B discounts worldwide!
- Life Assurance, where applicable.
- Apprenticeship/Placement/Training opportunities.
- Meals Provided on Duty.
- Social Events, Wellbeing and Team Activities.
- Uniform.
- Length of Service related holiday scheme.
- Recommend a Friend Scheme, where eligible.
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Salary up to £29,308.28.
Night Manager in Paisley employer: Millennium Hotel Glasgow
The Millennium Hotel Glasgow is an exceptional employer, offering a vibrant work culture in a stunning Victorian setting at the heart of the city. With a strong focus on employee development, competitive benefits including discounted accommodation and meals, and a commitment to fostering a supportive environment, this role as Night Manager provides a unique opportunity for growth and career advancement within a globally recognised hotel group.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in Paisley
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at the Millennium Hotel Glasgow. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for customer service shine through. Share stories from your past experiences as a Night Manager that highlight your skills and how you handle challenges.
✨Tip Number 3
Be prepared with questions! When you’re interviewing, ask about the hotel’s culture and what they value most in their Night Managers. This shows you’re genuinely interested and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Millennium Hotel Glasgow team specifically!
We think you need these skills to ace Night Manager in Paisley
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your hotel and night audit experience in your application. We want to see how your background aligns with the Night Manager role, so don’t hold back on sharing relevant details!
Customer Service is Key:Since excellent customer service is a must for us, include examples of how you've gone above and beyond for guests in your previous roles. This will help us see your commitment to guest satisfaction.
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the listing, like 'management experience' and 'effective communication', to show us you’re a perfect fit for the team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Millennium Hotel Glasgow
✨Know Your Hotel Inside Out
Before the interview, make sure you research the Millennium Hotel Glasgow thoroughly. Familiarise yourself with its history, services, and unique features. This will not only show your genuine interest but also help you answer questions about how you can contribute to maintaining high guest satisfaction.
✨Showcase Your Customer Service Skills
As a Night Manager, excellent customer service is key. Prepare examples from your past experiences where you successfully resolved guest issues or went above and beyond to ensure their comfort. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations you might face during a night shift, such as handling emergencies or managing difficult guests. Practising your responses will help you feel more confident during the interview.
✨Highlight Your Management Experience
Since the role requires management and supervisory experience, be prepared to discuss your leadership style and how you've successfully managed teams in the past. Share specific examples of how you motivated staff or improved team performance, as this will align with the hotel's expectations.
