At a Glance
- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and safety.
- Company: Join the Millennium Hotel Glasgow, a stylish Victorian gem in the city centre.
- Benefits: Enjoy competitive salary, health plan options, discounts, and career development.
- Other info: Dynamic work environment with opportunities for growth and social events.
- Why this job: Be the face of hospitality at night and make a real difference for guests.
- Qualifications: Experience in hotel management and excellent customer service skills required.
The predicted salary is between 29308 - 29308 £ per year.
The Millennium Hotel Glasgow is seeking an experienced Night Manager who will be responsible for the smooth operation of the hotel during the night to ensure high standards of guest satisfaction are achieved consistently.
As Night Manager, key responsibilities include:
- Receiving a hand-over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner, under your supervision.
- Providing a warm welcome to guests on arrival at check-in and dealing with guest enquiries and resolving queries effectively.
- Ensuring that guest billing is accurate on check-out and payment is received on departure complying with hotel procedures.
- Ensuring the night audit function is completed accurately on a timely basis.
- Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests. This includes all hotel emergency/fire evacuation procedures complying with Health & Safety requirements.
- Communicating effectively with the Front Office Manager and wider hotel team.
We are keen to hear from applicants with the following:
- Hotel experience.
- Night audit experience.
- Management/supervisory experience.
- Excellent customer service skills.
- Experience of using a Front Office Management system, e.g., Opera.
- Local area knowledge.
- Ability to work on a rota basis, including weekends, with a 4 on 4 off shift pattern.
About the Hotel: The Millennium Hotel Glasgow is a striking Victorian building, located in the heart of the city's cultural and retail activities and offers 61 stylish guest rooms. Guests staying in Club and Suite accommodation can enjoy upgraded in-room amenities and access to the private Club Lounge. The Brasserie on George Square offers a blend of Scottish and European cuisine with something for everyone on the menu. The Millennium Lounge offers an alternative dining experience with the conservatories, overlooking George Square, being the perfect place to enjoy afternoon tea with friends and family.
About the Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
For you, we offer a benefits package including:
- Cash Health Plan cover option.
- Career development pathways and regular salary reviews.
- Employee Discounted Accommodation and F&B discounts worldwide!
- Life Assurance, where applicable.
- Apprenticeship/Placement/Training opportunities.
- Meals Provided on Duty.
- Social Events, Wellbeing and Team Activities.
- Uniform.
- Length of Service related holiday scheme.
- Recommend a Friend Scheme, where eligible.
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Salary up to £29,308.28.
Night Manager in Milton employer: Millennium Hotel Glasgow
The Millennium Hotel Glasgow is an exceptional employer, offering a vibrant work culture in a stunning Victorian setting at the heart of the city. With a strong focus on employee development, competitive benefits including discounted accommodation and meals, and a commitment to fostering a supportive environment, this role as Night Manager provides a unique opportunity for growth and career advancement within a globally recognised hotel group.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in Milton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at places like the Millennium Hotel Glasgow. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Prepare for that interview! Research the hotel and its values, and think about how your experience as a Night Manager aligns with their needs. Practising common interview questions can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your customer service skills! During interviews or networking events, share specific examples of how you've gone above and beyond for guests. This will demonstrate your commitment to high standards of guest satisfaction, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the time to connect directly with us.
We think you need these skills to ace Night Manager in Milton
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your hotel and night audit experience in your application. We want to see how your background aligns with the Night Manager role, so don’t hold back on sharing relevant details!
Customer Service is Key:Since excellent customer service is a must for us, include examples of how you've gone above and beyond for guests in your previous roles. This will help us see your commitment to guest satisfaction.
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the listing, like 'management experience' and 'effective communication', to show us you’re the perfect fit for our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team at the Millennium Hotel Glasgow!
How to prepare for a job interview at Millennium Hotel Glasgow
✨Know Your Hotel Operations
Familiarise yourself with the specific operations of the Millennium Hotel Glasgow. Understand their night service protocols, guest check-in processes, and billing procedures. This knowledge will help you demonstrate your readiness to manage the night shift effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you resolved guest queries or complaints. Highlighting these experiences will show that you can maintain high standards of guest satisfaction during the night.
✨Understand Night Audit Functions
Brush up on your night audit experience and be ready to discuss it. Be prepared to explain how you ensure accuracy in billing and financial reporting. This will reassure the interviewers that you can handle the financial responsibilities of the Night Manager role.
✨Communicate Effectively
Practice your communication skills, as effective communication with the Front Office Manager and hotel team is crucial. Be ready to discuss how you would handle handovers and collaborate with other departments to ensure smooth operations during the night.
