At a Glance
- Tasks: Lead the Reception team, ensuring exceptional guest service and smooth operations.
- Company: Join Millennium Hotels UK, a global hotel group that values diversity and inclusion.
- Benefits: Enjoy competitive pay, career development, discounts, and complimentary meals.
- Other info: Dynamic work environment with opportunities for training and personal growth.
- Why this job: Make a real impact on guest experiences while growing your career in hospitality.
- Qualifications: Experience in a 4- or 5-star hotel is a plus; leadership skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Copthorne Hotel Slough-Windsor is looking for a Reception Manager who is responsible for the overall management, leadership, and performance of the Reception and Front Office operation. This includes delivering exceptional guest service, overseeing day-to-day reception activities, revenue and cost control, compliance with hotel standards and procedures, staff management and training, and maintaining high service standards that meet both guest expectations and business objectives.
Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You’ll learn not only from your fellow colleagues, but also through our M Academy, where you’ll be able to excel your career through apprenticeships and further develop your career within our brands.
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
Front of House & Operational Management:
- Responsible for the efficient day-to-day running of the Reception area, working closely with Concierge, Night Managers, and Night Auditors to ensure seamless Front of House operations.
- Achieve, maintain, and continuously improve standards of service, efficiency, and guest satisfaction within the Reception area.
- Actively promote positive guest relations to create brand loyalty and repeat business.
- Ensure all telephone calls are handled efficiently, monitored regularly, and charged correctly through the telephone management system.
- Promote up-selling opportunities and work closely with the Hotel Sales team to maximise revenue.
- Actively promote other Millennium & Copthorne Group Hotels where appropriate.
- Support the management of Reception operations to help achieve maximum occupancy and the highest possible average room rates.
- Monitor and control payroll and related expenses, ensuring overtime is kept to an absolute minimum and within budget.
- Work in conjunction with the Financial Controller to ensure accounting procedures are followed and that all guest and house charges are correctly posted.
- Ensure all guest accounts are settled or ledgered daily in line with hotel credit policies.
- Assist the front office manager in preparing annual budgets and regular departmental forecasts.
- Identify training needs and ensure ongoing on-the-job and off-the-job training is delivered.
- Ensure all uniformed staff are well-groomed and presented in line with the hotel’s brand standards.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. If you are passionate about delivering outstanding guest experiences, leading high-performing teams, and developing your career within a global hotel group, we would love to hear from you.
Experience gained within a 4- or 5-star hotel environment would be highly advantageous and warmly welcomed.
Reception Supervisor - Full Time. in Slough employer: Millennium Hotel and Resorts UK
Millennium Hotels UK is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where your skills are valued and nurtured. With comprehensive benefits such as career development opportunities through M Academy, generous discounts on accommodation and dining, and a commitment to inclusivity, working at Copthorne Hotel Slough-Windsor not only promises a rewarding career but also a fulfilling work-life balance in a vibrant hotel environment.
Contact Details:
Millennium Hotel and Resorts UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor - Full Time. in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the hotel industry, especially those who work at Millennium Hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests.
✨Tip Number 3
Research is key! Familiarise yourself with Copthorne Hotel Slough-Windsor’s values and recent news. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Millennium family.
We think you need these skills to ace Reception Supervisor - Full Time. in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Reception Manager role. Highlight any previous experience in hotel management or guest services, and don’t forget to mention your leadership skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional guest service and how your background makes you the perfect fit for our team at Copthorne Hotel Slough-Windsor.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to improve guest satisfaction and operational efficiency. Numbers speak volumes, so if you’ve increased revenue or improved service ratings, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Millennium Hotels UK!
How to prepare for a job interview at Millennium Hotel and Resorts UK
✨Know the Hotel Inside Out
Before your interview, make sure you research Copthorne Hotel Slough-Windsor thoroughly. Understand their values, services, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can motivate staff and maintain high service standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and guest service approach. Think of situations where you've had to handle difficult guests or manage busy periods at the reception. Practising these scenarios will help you respond confidently during the interview.
✨Emphasise Your Training Experience
Since training and development are key aspects of this role, be ready to discuss your experience in identifying training needs and delivering effective training sessions. Share specific examples of how you've helped team members grow and improve their performance.
