Sales and M&E Coordinator (Part Time)

Join the Millennium Hotel London Knightsbridge for an experienced Sales and M&E Coordinator (Part Time). The purpose of this role is to assist in the daily running of the Sales department, ensuring that all M&C procedures and targets are met.

Key responsibilities:

• Oversee daily Sales and M&E operations to ensure prompt, efficient, and courteous service.
• Manage all incoming enquiries for meetings, conferences, events, and group bookings via phone, email, and online platforms.
• Prepare basic proposals, availability checks, and initial quotations under supervision.
• Maintain accurate records of enquiries, follow-ups, and conversions in the Property Management System (PMS).
• Assist in coordinating event logistics including room set‑up, AV requirements, catering, and special requests.
• Liaise with operational departments to ensure seamless execution.
• Conduct site inspections with potential clients when required.
• Assist in preparing contracts, confirmations, invoices, and billing instructions.
• Maintain and update client databases and event records.
• Assist in preparing sales reports and revenue summaries.
• Verify that all Sales and M&E information are processed accurately and in line with hotel standards without delay.
• Ensure guest satisfaction before, during, and after events.
• Communicate group bookings and special requirements clearly to relevant departments.
• Resolve customer complaints professionally and escalate where necessary.
• Assist with promotional materials for events and hotel packages.
• Ensure compliance with GDPR, data protection and payment security standards.

Essential skills required:

• Previous experience in sales, events, or hospitality coordination preferred.
• Strong organisational and time‑management skills with attention to detail.
• Excellent verbal and written communication skills.
• Basic knowledge of sales principles and event coordination.
• Proficiency in PMS systems (e.g., Opera Cloud, Delphi).
• Ability to multitask in a fast‑paced, high‑pressure environment.
• Excellent grooming standards.
• Problem‑solving mindset with a proactive approach.
• Calm, composed, and professional under pressure.
• Strong work ethic with a positive attitude.
• Consistent, reliable, and disciplined in performance and attendance.
• Ability to work both independently and as part of a team.
• Resilient and capable of handling repetitive operational tasks.
• Proficiency in Microsoft Office (Outlook and Excel).
• Part‑time role and may include occasional weekend or evening availability during events peak periods.

Experience & Qualifications:

• Minimum 1‑2 years of experience in hotel reservations or sales within the hospitality industry.

Benefits:

• Social Events, Wellbeing and Team Activities.
• Training and development.
• Pension Salary Sacrifice Scheme.
• Career development and salary reviews.
• Interest‑free Season Ticket Loan Scheme.
• 1 Volunteer Day per year (fully paid and in addition to your annual leave).
• Complimentary meals prepared for you by our chefs.
• Length of Service‑related holiday scheme.
• Discount on accommodation worldwide and 50% off Food and Beverage Outlets.
• Life Assurance.
• Recommend a Friend Scheme.

We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.