At a Glance
- Tasks: Deliver exceptional guest service as the first and last point of contact.
- Company: Join Millennium Hotels UK, a diverse and inclusive workplace.
- Benefits: Enjoy social events, training, career development, and complimentary meals.
- Other info: Flexible shifts with opportunities for advancement in a global hotel group.
- Why this job: Make a real impact on guests' experiences while growing your career.
- Qualifications: Excellent people skills and a passion for helping others.
The predicted salary is between 20000 - 30000 £ per year.
Here at Millennium Hotels UK, we value your skills and encourage growth by nurturing your personality. Your dedication will be rewarded. You'll learn not only from your fellow colleagues but also through our M Academy, where you'll be able to advance your career with an apprenticeship and develop your career within our Brands.
The Copthorne Hotel Aberdeen is looking for a Hotel Receptionist. As our Receptionist, you are the first and last person our guests see, so we are looking for an experienced and passionate individual to deliver exceptional guest service from check-in to check-out and throughout the guest journey.
As a receptionist, you will have exceptional people skills, be comfortable with standard PC systems, and have a passion for helping people.
Key Information:
- Role: Hotel Receptionist
- Working hours: 40 hrs weekly
- Address: Copthorne Hotel Aberdeen, 122 Huntly Street, Aberdeen, AB10 1SU
In return we offer:
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension
- Salary Sacrifice Scheme
- Career development and salary reviews
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
Hotel Receptionist will have:
- An excellent interpersonal skill and able to connect with others.
- Manage requests promptly, helpfully, politely and with a caring attitude.
- A good command of English and excellent communication skills.
- Previous experience as a Hotel Receptionist, preferably, or a positive attitude and passion to learn.
- A passion for delivering excellent guest experiences with a friendly disposition to smile.
- Ability to work on a rota basis, including weekend work.
- Typical shifts are 07:00-15:30 or 14:00-22:00, as the business requires.
At Millennium Hotels Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
About the Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, as well as real opportunities to develop and gain promotion within the industry.
Receptionist employer: Millennium Hotel and Resorts UK
At Millennium Hotels UK, we pride ourselves on being an exceptional employer that values your skills and fosters personal growth. Located in Cardiff, our inclusive work culture encourages collaboration and offers numerous employee benefits, including training opportunities through our academy, social events, and a generous discount on accommodation worldwide. Join us as a Part-Time Room Attendant and enjoy a rewarding career where your dedication is recognised and your potential is nurtured.
Contact Details:
Millennium Hotel and Resorts UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on a receptionist role at a fab place like Millennium Hotels!
✨Tip Number 2
Practice your people skills! Since you'll be the first and last point of contact for guests, it’s crucial to show off your exceptional interpersonal skills. Role-play with a mate or in front of the mirror to nail that friendly disposition.
✨Tip Number 3
Get familiar with standard PC systems! Brush up on your computer skills, as you’ll need to manage bookings and guest requests efficiently. Consider taking a quick online course if you feel a bit rusty.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can showcase your passion for delivering excellent guest experiences right from the start!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience as a receptionist. Focus on your people skills and any previous roles that showcase your ability to deliver exceptional guest service.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of how you've gone above and beyond for guests in the past, and why you’re excited about joining Millennium Hotels.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Millennium Hotel and Resorts UK
✨Know the Company
Before your interview, take some time to research Millennium Hotels UK. Understand their values, culture, and what they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a receptionist, exceptional interpersonal skills are key. Prepare examples from your past experiences where you've successfully handled guest interactions or resolved issues. This will demonstrate your ability to connect with others and provide excellent service.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult guest. Practising your responses can help you feel more confident and articulate during the interview, making a great impression on your potential employers.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the role and aligns with the hospitality industry’s standards, showing that you understand the importance of presentation.
