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- Tasks: Support hotel operations during the night, ensuring excellent guest service.
- Company: Join the Copthorne Hotel Plymouth, part of Millennium Hotels and Resorts.
- Benefits: Enjoy competitive pay, free meals, and employee discounts.
- Why this job: Perfect for night owls seeking a dynamic work environment with growth opportunities.
- Qualifications: Hotel reception experience and strong communication skills required.
- Other info: Exciting team atmosphere in a vibrant city centre location.
The predicted salary is between 25708 - 25708 ÂŁ per year.
Pay: up to ÂŁ25,708.80 per year
Are you a typical 'night owl' used to working throughout the night? Do you have hotel reception experience and are looking for a professional new work environment to join? If yes, please read on...
We are looking for a competent Night Porter that can support the running of the hotel when most people's days are coming to an end! As your title implies, you’ll be working through the night and into the morning, usually between the hours of 9:30pm and 8am. As the hotel is open 24 hours a day, the type of customer you’ll be dealing with may differ from those that you normally see at 3pm. They won’t all be sober, and many may well be in their pyjamas.
As Night Porter, you will support the Night Duty Managers to ensure the effective running of the hotel during the night operation and support the Night Audit processes. You will be responsible for ensuring our guests receive the highest levels of service. The nights team will provide a continual presence for guests, responding to requests and dealing with any enquiries on reception, switchboard or from the hotel. You will have strong communication skills, and your commitment to delivering the highest levels of customer service will be unrivalled. A night in the life of a Night Porter is never dull, and this is an exciting opportunity to join a fantastic team on a permanent basis in an excellent calibre of hotel!
About the Hotel: The Copthorne Hotel Plymouth is located in the heart of the bustling city centre and provides glorious views over Britain’s “Ocean City”. The hotel offers 135 guest rooms, ranging from Standard, Club and Deluxe. Club room guests can benefit from luxury toiletries, a daily newspaper, bathrobe and slippers, and a mini bar stocked with complimentary soft drinks. The club package also includes additional privileges, including early check-in and late check-out, and a Club Guest Rewards voucher for 2 complimentary drinks and bar snacks during your stay.
About the Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
For you: We offer a benefits package including:
- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Friends and Family (discounted) Accommodation Rate
- Length of Service related holiday scheme
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
- Enhanced Paternity Leave
- Subsidised Car Parking (if available)
... as well as real opportunities to develop and gain promotion within the industry.
Benefits: Discounted or free food, Employee discount
Schedule: Day shift, Holidays, Monday to Friday, Weekend availability
Job Types: Full-time, Permanent
Work Location: In person
Night Porter in Plymouth employer: Millennium Hotel and Resorts UK
Contact Detail:
Millennium Hotel and Resorts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Plymouth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. You never know who might have a lead on a Night Porter position or can put in a good word for you.
✨Tip Number 2
Be ready for the night shift! Since this role is all about working through the night, make sure you’re prepared to showcase your adaptability and enthusiasm for late-night work during interviews. Show them you’re the ultimate night owl!
✨Tip Number 3
Practice your customer service skills! As a Night Porter, you'll be dealing with guests from all walks of life. Brush up on your communication skills and think of examples where you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, it’s super easy to navigate and find the perfect fit for you!
We think you need these skills to ace Night Porter in Plymouth
Some tips for your application 🫡
Show Off Your Night Owl Skills: Make sure to highlight your experience working night shifts or in hotel reception roles. We want to see how you thrive when the sun goes down and how you can keep things running smoothly while others are catching Z's!
Tailor Your Application: Don’t just send a generic CV! Take a moment to tweak your application to match the job description. Mention your strong communication skills and commitment to customer service, as these are key for us at StudySmarter.
Be Yourself: Let your personality shine through in your application. We’re looking for someone who can handle all sorts of guests, even those in their pyjamas! A bit of humour or a personal touch can go a long way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into our fantastic team at The Copthorne Hotel Plymouth!
How to prepare for a job interview at Millennium Hotel and Resorts UK
✨Know Your Night Shift
Familiarise yourself with the unique challenges of working night shifts. Be ready to discuss how you handle late-night situations, especially when dealing with guests who may not be at their best. Show that you understand the importance of maintaining a calm and professional demeanour during these hours.
✨Highlight Customer Service Skills
As a Night Porter, exceptional customer service is key. Prepare examples from your past experience where you went above and beyond for guests. This could include handling difficult situations or ensuring guests felt safe and comfortable during their stay.
✨Demonstrate Strong Communication
Effective communication is crucial in this role. Think of instances where you successfully communicated with team members or guests, especially in high-pressure situations. Be ready to explain how you would manage inquiries and requests during the night.
✨Research the Hotel and Group
Before the interview, take some time to learn about The Copthorne Hotel Plymouth and Millennium Hotels and Resorts. Understanding their values and what makes them unique will help you tailor your answers and show genuine interest in the position.