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- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and safety.
- Company: Join the Copthorne Hotel Manchester, part of a global hotel group.
- Benefits: Competitive salary, health plan, discounts, and career development opportunities.
- Why this job: Perfect for those seeking a dynamic role in hospitality with real impact.
- Qualifications: Experience in hotel management and excellent customer service skills required.
- Other info: Enjoy a vibrant work environment with social events and team activities.
The predicted salary is between 26780 - 37492 £ per year.
The Copthorne Hotel Manchester is seeking an experienced Night Manager who will be responsible for the smooth operation of the hotel during the night to ensure high standards of guest satisfaction are achieved consistently.
As Night Manager, responsibilities will include:
- Receiving a hand-over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner, under your supervision.
- Providing a warm welcome to guests on arrival at check-in and dealing with guest enquiries and resolving queries effectively.
- Ensuring that guest billing is accurate on check-out and payment is received on departure complying with hotel procedures.
- Ensuring the night audit function is completed accurately on a timely basis.
- Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests. This includes all hotel emergency/fire evacuation procedures complying with Health & Safety requirements.
- Communicating effectively with the Front Office Manager and wider hotel team.
We are keen to hear from applicants with the following:
- Hotel experience.
- Night audit experience.
- Management/supervisory experience.
- Excellent customer service skills.
- Experience of using a Front Office Management system, e.g., Opera.
- Local area knowledge.
- Ability to work 5 night shifts out of 7 on a rota basis, including weekend work.
About The Hotel: The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.
About The Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
For you: We offer a competitive benefits package including:
- Salary - £26,780.42.
- Cash Health Plan cover option.
- Career development pathways and regular salary reviews.
- Employee Discounted Accommodation and F&B discounts worldwide!
- Life Assurance, where applicable.
- Apprenticeship/Placement/Training opportunities.
- Meals Provided on Duty.
- Free/subsidised car parking.
- Social Events, Wellbeing and Team Activities.
- Uniform.
- Length of Service related holiday scheme.
- Recommend a Friend Scheme, where eligible.
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Manager in Manchester employer: Millennium Hotel and Resorts UK
Contact Detail:
Millennium Hotel and Resorts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at The Copthorne Hotel Manchester. A friendly chat can sometimes lead to a recommendation that gets your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your night audit skills and customer service scenarios. Think of examples from your past experiences that showcase your ability to handle guest queries and ensure their satisfaction during the night shift.
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure to express why you're excited about being a Night Manager at The Copthorne Hotel. Highlight your passion for providing excellent service and creating a welcoming atmosphere for guests.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression. It shows that you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Night Manager in Manchester
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your hotel and night audit experience in your application. We want to see how your background aligns with the Night Manager role, so don’t hold back on sharing relevant examples!
Customer Service is Key: Since excellent customer service is a must for this position, include specific instances where you've gone above and beyond for guests. This will show us that you’re the right fit for our team at The Copthorne Hotel Manchester.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Copthorne Hotel Manchester!
How to prepare for a job interview at Millennium Hotel and Resorts UK
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Copthorne Hotel Manchester thoroughly. Familiarise yourself with its services, amenities, and location. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Night Manager, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about specific situations where you resolved issues effectively, as this will demonstrate your capability to handle guest enquiries.
✨Understand Night Audit Procedures
Since night audit experience is crucial for this role, brush up on your knowledge of night audit functions. Be ready to discuss your familiarity with Front Office Management systems like Opera and how you ensure accuracy in billing and reporting during your shifts.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage emergencies. Think through potential situations you might face as a Night Manager, such as handling a fire evacuation or dealing with a difficult guest, and outline how you would respond.
