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- Tasks: Handle room reservations, maximise revenue, and provide excellent customer service.
- Company: Join the vibrant team at The Bailey's Hotel London.
- Benefits: Enjoy competitive salary, social events, training, and discounts on accommodation.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Kickstart your career in hospitality and make a real impact on guest experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
The Bailey's Hotel London is looking for a Reservations Agent to handle all room reservation enquiries to the required standards, maintain accurate and complete records of all reservations, and to take every opportunity to maximize revenue potential for the hotel.
Key Information
- Salary: Competitive
- Working hours: 40 hrs weekly
- Address: The Baileys Hotel London, SW7 4QH
Key Responsibilities:
- To answer all incoming Reservation enquiries, by telephone or fax, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings.
- To be fully knowledgeable in the operation, functionality and standards required in using the OPERA cloud reservations system.
- To adhere to the Minimum Rate/Minimum Stay Selling strategies, whilst always attempting to gain the highest possible revenue advantage for the hotel.
- To input Reservations into the OPERA reservations systems, ensuring all details are accurate and complete in line with the agreed departmental standard.
- Ensure a complete and up-to-date knowledge of hotel products and services is maintained.
- To give a polite and friendly response to all incoming telephone inquiries.
- To process all fax/letter inquiries and reservation confirmations on the same day as receipt.
- To maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
- To perform general office duties such as photocopying, faxing and filing.
- To be fully aware of and adhere to the Hotel’s credit policy and procedures.
- To be fully aware of the Hotel’s facilities and to pass this information on to customers whenever possible.
- To maximise hotel revenue by taking every opportunity to up-sell and cross-sell products and hotel services whenever possible.
- Conduct and complete the daily tasks (Traces and No-show, Arrival Check, Reservations made yesterday, e-mails, etc.).
- To build up a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities.
In return we offer:
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.”
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120+ hotels worldwide.
Reservations Agent (Hiring Immediately) in London employer: Millennium Hotel and Resorts UK
Contact Detail:
Millennium Hotel and Resorts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent (Hiring Immediately) in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Bailey's Hotel London and its offerings. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling reservations over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with common reservation scenarios.
✨Tip Number 3
Show off your sales skills! Think of ways you can up-sell or cross-sell hotel services during your conversations. Employers love candidates who can boost revenue, so come prepared with ideas!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our team at The Bailey's Hotel London.
We think you need these skills to ace Reservations Agent (Hiring Immediately) in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about the role and ready to contribute to our team at The Bailey's Hotel London.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reservations or customer service. We love seeing how your skills align with what we need, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the Reservations Agent position right away!
How to prepare for a job interview at Millennium Hotel and Resorts UK
✨Know Your Stuff
Make sure you’re well-versed in the OPERA cloud reservations system. Familiarise yourself with its functionalities and how it can help you manage reservations efficiently. This knowledge will show that you're ready to hit the ground running.
✨Practice Your Pitch
Prepare to answer common questions about handling reservation enquiries. Think about how you would convert inquiries into bookings and practice your responses. A friendly, confident tone can make all the difference!
✨Show Off Your Sales Skills
Be ready to discuss how you would maximise revenue through upselling and cross-selling. Have examples in mind of how you’ve successfully done this in the past or how you plan to do it at The Bailey's Hotel.
✨Build Rapport
Think about ways to establish a good rapport with customers over the phone. During the interview, demonstrate your ability to connect with people and create a welcoming atmosphere, as this is key to encouraging loyalty and repeat business.