Housekeeping Floor Supervisor in London

If you want to be part of our 4-star property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experienced Housekeeping Floor Supervisor. The purpose of this role is to assist in the daily running of the Housekeeping department, ensuring that all M&C procedures and targets are met.

Key Responsibilities

• Supervise and coordinate the daily activities of room attendants and housekeeping staff.
• Allocate daily room assignments, ensure efficient workflow and monitor task completion.
• Inspect guest rooms, corridors, and public areas to ensure cleanliness standards are met.
• Ensure rooms are serviced, cleaned, maintained, and prepared according to company policies and occupancy and arrival schedules.
• Liaise with Front Office and Maintenance departments to ensure smooth operations.
• Ensure VIP rooms and special amenities are prepared according to standards.
• Handle guest requests and complaints professionally and promptly.
• Report and follow up on maintenance issues and defects promptly.
• Train, coach, and guide housekeeping team members.
• Conduct regular checks to maintain safe working conditions for staff and guests.
• Ensure compliance with hotel health & safety, grooming, hygiene, and safety regulations.
• Ensure compliance with hotel housekeeping procedures and service standards.
• Take corrective actions when standards are not met.
• Monitor housekeeping supplies, linen, cleaning materials to ensure adequate stock levels and report shortages.
• Ensure proper use and storage of cleaning chemicals and equipment.
• Promote safe handling of cleaning materials and equipment.
• Report accidents, hazards, and incidents immediately.
• Assist in scheduling and staff rota preparation when required.
• Report discrepancies, lost property, and damaged items according to hotel procedures.

Essential Skills Required

• Previous experience as a Housekeeping Supervisor or Room Attendant in a hotel environment.
• Experience in a 4-star or 5-star hotel preferred.
• Strong understanding of housekeeping standards and hotel operations.
• Ability to supervise and motivate a team effectively.
• Good communication skills in English.
• Flexible and available to work either early or late shifts, depending on operational requirements.

Desirable Skills

• Knowledge of hotel PMS systems (e.g., Opera).
• First Aid or Health & Safety training.

Skills & Competencies

• Strong attention to detail and high cleanliness standards.
• Leadership and team management skills.
• Good time management and organisational ability.
• Guest-focused mindset with excellent customer service skills.
• Ability to work under pressure and manage priorities.
• Reliability and professionalism.

About the Hotel

The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capital’s most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites. The guests can choose to meet at the Babette, a lively lounge bar and the perfect spot for lunch, dinner or drinks on the charming outdoor terrace.

Benefits

• Social Events, Wellbeing and Team Activities.
• Training and development.
• Pension Salary Sacrifice Scheme.
• Career development and salary reviews.
• Interest-free Season Ticket Loan Scheme.
• 1 Volunteer Day per year (fully paid and in addition to your annual leave).
• Complimentary meals prepared for you by our chefs.
• Length of Service-related holiday scheme.
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets.
• Life Assurance.
• Recommend a Friend Scheme.

We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.