At a Glance
- Tasks: Lead a dynamic housekeeping team to create unforgettable guest experiences.
- Company: Join the prestigious Chelsea Harbour Hotel, known for its excellence.
- Benefits: Enjoy bonuses, social events, training, and discounts on accommodation.
- Other info: Flexible working environment with great opportunities for growth.
- Why this job: Make a real impact in hospitality while developing your career.
- Qualifications: Strong multitasking, leadership skills, and experience in hotel operations.
The predicted salary is between 30000 - 40000 £ per year.
The Chelsea Harbour Hotel is seeking a dynamic and energetic Executive Head Housekeeper to oversee the housekeeping operation and contribute to the overall guest experience. This role requires strong attention to detail, a passion for service excellence, and the ability to create memorable, personalised guest moments while maintaining the highest operational standards.
Responsibilities:
- Lead and develop the catering/housekeeping team to deliver consistently high service standards in line with Chelsea Harbour brand values.
- Manage staffing levels, rotas, payroll inputs, recruitment, training, and performance reviews.
- Oversee day‑to‑day operations, including linen, stock control, equipment, uniforms, and VIP room checks.
- Ensure health & safety, COSHH compliance, and completion of all mandatory training.
- Control costs, reduce wastage, and identify opportunities to improve departmental efficiency and profitability.
Qualifications:
- Ability to multitask.
- Capacity to proactively manage housekeeping operations.
- Knowledge of Opera, H&S, large hotel operations.
- Experience supporting refurbishments or renovation projects.
- Skill in communication, guest service and leadership.
- Personable, approachable, calm under pressure.
- Flexible.
Benefits:
- HOD Bonus Scheme.
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Cash Health Plan cover option available.
- Pension Salary Sacrifice Scheme.
- Career development and salary reviews.
- Interest free Season Ticket Loan Scheme.
- 1 Volunteer Day per year (fully paid and in addition to your annual leave).
- Complimentary meals prepared for you by our chefs.
- Length of Service related holiday scheme.
- My Millennium discount perks.
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets.
- Life Assurance.
- Recommend a Friend Scheme.
Executive Head Housekeeper in London employer: Millennium Hotel and Resorts UK
The Chelsea Harbour Hotel is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee development. With a range of benefits including a bonus scheme, comprehensive training opportunities, and unique perks like discounted accommodation worldwide, employees are empowered to grow in their roles while contributing to memorable guest experiences in a stunning waterfront location.
Contact Details:
Millennium Hotel and Resorts UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Executive Head Housekeeper in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotel and Resorts UK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotel and Resorts UK
Don't be shy about reaching out to Millennium Hotel and Resorts UK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Executive Head Housekeeper in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotel and Resorts UK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotel and Resorts UK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
