The Chelsea Harbour Hotel is looking for a dynamic and energetic Duty Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service. Duty Manager will be responsible for: Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies Manage guest experience end‑to‑end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements Maximise occupancy, revenue, and profitability through effective communication, up‑selling, promotions, and collaboration with all departments
As Duty Manager, the essential skills required: Ability to multitask Capacity to proactively manage the operation Knowledge of Opera, H&S, large hotel operations Skill in communication, guest service and leadership Leadership qualities Strong communicator Personable Flexible Calm under pressure Approachable Focused
We offer a
benefits package
including: Social Events, Wellbeing and Team Activities Training and development Cash Health Plan cover option available Pension Salary Sacrifice Scheme Career development and salary reviews Interest free Season Ticket Loan Scheme 1 Volunteer Days per year (fully paid and in addition to your annual leave) Complimentary meals prepared for you by our chefs Length of Service related holiday scheme My Millennium discount perks Discount on Accommodation worldwide and 50% Food and Beverage Outlets Life Assurance Recommend a Friend Scheme
Key Information Salary: competitive salary + incentives Address: SW10 0XG Working Pattern:
4on/4off, and 3on/3off, 12‑hour shifts (includes 1 hour unpaid break)
About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry
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Duty Manager in London employer: Millennium Hotel and Resorts UK
At Millennium Hotels UK, we pride ourselves on being an exceptional employer that values your skills and fosters personal growth. Located in Cardiff, our inclusive work culture encourages collaboration and offers numerous employee benefits, including training opportunities through our academy, social events, and a generous discount on accommodation worldwide. Join us as a Part-Time Room Attendant and enjoy a rewarding career where your dedication is recognised and your potential is nurtured.
Contact Details:
Millennium Hotel and Resorts UK Recruitment Team
