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- Tasks: Welcome guests, manage the hotel forecourt, and ensure a smooth arrival and departure experience.
- Company: Join Millennium Hotels and Resorts, a global leader in hospitality.
- Benefits: Enjoy competitive salary, social events, training, and discounts on accommodation.
- Why this job: Be the first and last point of contact for guests, making their stay unforgettable.
- Qualifications: Strong communication skills and a friendly, professional attitude.
- Other info: Great career development opportunities and a supportive team environment.
The predicted salary is between 26500 - 37000 £ per year.
As a Doorman, you will contribute to the guest journey from welcome to farewell and ensure guests have an extraordinary stay. You will be responsible for the safekeeping of all guest vehicles and well-organised management of the hotel forecourt.
Responsibilities:
- Greet and assist guests on arrival and departure, ensuring professional and courteous service.
- Manage the hotel forecourt, directing traffic and keeping entrances clear.
- Arrange taxis for guests and assist with luggage as needed.
- Ensure the front door is always attended as the first and last point of guest contact.
- Maintain awareness of guests, visitors, and any suspicious items in the vicinity.
- Safely manage and store guest car keys.
- Maintain cleanliness and presentation of the front entrance at all times.
- Handle parking charges and payments in line with hotel procedures.
- Support Porter and Desk Concierge duties during breaks or when required.
- Stay knowledgeable about hotel facilities, daily events, and emergency procedures.
- Report maintenance issues, concerns, or guest complaints promptly.
- Follow all Health & Safety, fire safety, and security procedures.
- Carry out additional duties as requested by the Concierge or Management team.
In return we offer:
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Doorman in London employer: Millennium Hotel and Resorts UK
Contact Detail:
Millennium Hotel and Resorts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Doorman in London
✨Tip Number 1
First impressions matter, so when you walk into that interview, make sure to greet everyone with a smile and a friendly hello. We want to see your personality shine through, just like you would when welcoming guests at the hotel.
✨Tip Number 2
Know your stuff! Familiarise yourself with the hotel’s facilities and services before the interview. This shows us that you're genuinely interested and ready to contribute to making guests' stays extraordinary.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to see you confident and articulate, just like you would be when assisting guests with their needs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in our minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Doorman in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can contribute to our guests' extraordinary experience. Use a friendly tone and share any relevant experiences that highlight your customer service skills.
Be Specific About Your Experience: Make sure to detail your previous roles and responsibilities, especially those related to guest interaction and vehicle management. We love seeing specific examples of how you've handled similar tasks in the past, so don’t hold back!
Tailor Your Application: Take a moment to tailor your application to the Doorman role. Mention how your skills align with our responsibilities, like managing the hotel forecourt or assisting guests with luggage. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Millennium Hotel and Resorts UK
✨Know the Hotel Inside Out
Before your interview, make sure you’re familiar with the hotel’s facilities, services, and any special events happening. This knowledge will not only impress the interviewers but also show that you’re genuinely interested in the role and the guest experience.
✨Practice Your Greeting
As a Doorman, your first impression is crucial. Practice a warm and professional greeting. Think about how you would welcome guests and ensure they feel valued right from the start. A friendly smile and confident body language can go a long way!
✨Demonstrate Situational Awareness
During the interview, be prepared to discuss how you would handle various situations, such as managing traffic or dealing with difficult guests. Show that you can stay calm under pressure and are attentive to your surroundings, which is key for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the hotel ensures guest safety. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.