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- Tasks: Welcome guests, manage check-ins and check-outs, and provide top-notch customer service.
- Company: Join the vibrant Millennium Hotels UK team at Copthorne Tara Hotel in Kensington.
- Benefits: Enjoy flexible hours, competitive pay, and perks like meals on duty and employee discounts.
- Why this job: Gain valuable experience in hospitality while working in a stylish, contemporary hotel.
- Qualifications: Strong communication skills and a knack for multitasking are essential.
- Other info: Participate in social events and training opportunities for career growth.
The predicted salary is between 12 - 16 £ per hour.
Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You will learn not only from fellow colleagues, but also through our M Academy, where you will be able to advance your career with apprenticeship and develop your career within our Brands.
The Copthorne Tara Hotel London Kensington is seeking a Casual Night Receptionist who will be responsible for:
- Accurately registering guests into the hotel and checking guests out of the hotel, making provisions for when the system is down for night audit, maintaining records of transactions to be posted onto the live system.
- Efficiently responding to any guest enquiries and communicating effectively with colleagues and superiors.
- Assisting the Night Shift Leader by undertaking miscellaneous additional tasks, for example, checking market codes, passport numbers and nationality.
- Providing excellent customer service by ensuring that guests' first impressions are of a courteous and professional Reception team.
- Being fully cognisant with the hotel computer system and applying the knowledge in the most appropriate manner according to the guest requirements.
- Having full knowledge of hotel room rates and policies as applied to guests, and actively earning revenue for the hotel.
- Processing non-arrival reservations, researching the booking to ensure it is accurate in all respects.
- Being familiar with the hotel door key system, issuing accurately to guests, ensuring keys are cancelled where necessary; and liaising with Security if guests have problems accessing rooms.
Key Information:
- Role: Casual Night Receptionist
- Salary: £12.21 per hour
- Working hours: Flexible
- Address: Copthorne Tara Hotel, Kensington High Street, London, W8 5SY
Requirements:
- Experience with Opera Cloud/Opera preferred.
- Confidence in guest interactions.
- Large-scale hotel experience is advantageous.
- Strong communication skills, flexibility, and ability to remain calm under pressure.
- Capacity to complete tasks within deadlines and excellent organisational skills.
- Excellent organisational skills and the ability to multitask and work under pressure.
We Offer:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Apprenticeship/Placement opportunities
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- Uniform (Laundry/Dry Cleaning for Uniform)
- Meals Provided on Duty
- Length of Service related holiday scheme
- Eye Care Vouchers
- Employee Discounted Accommodation and F&B
- Life Assurance
About the Hotel:
The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes' walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments. Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into four collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
Casual Night Receptionist in London employer: Millennium Hotel and Resorts UK
Contact Detail:
Millennium Hotel and Resorts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Night Receptionist in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Casual Night Receptionist role.
✨Tip Number 2
Be ready for the interview! Research the Copthorne Tara Hotel and understand its values and services. Prepare to discuss how your skills align with their needs, especially in customer service and handling guest enquiries.
✨Tip Number 3
Show off your flexibility! Since this is a casual position, highlight your ability to adapt to different shifts and tasks. Mention any previous experience where you thrived under pressure or managed multiple responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Millennium Hotels UK team. Don’t miss out on this opportunity!
We think you need these skills to ace Casual Night Receptionist in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your skills. A bit of charm and authenticity can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Casual Night Receptionist role. Highlight any relevant experience, especially with guest interactions or hotel systems like Opera Cloud. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team at the Copthorne Tara Hotel.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team there!
How to prepare for a job interview at Millennium Hotel and Resorts UK
✨Know the Hotel Inside Out
Before your interview, take some time to research the Copthorne Tara Hotel and its offerings. Familiarise yourself with their services, room types, and dining options. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Casual Night Receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight your ability to remain calm under pressure and how you effectively handle guest enquiries.
✨Practice Common Interview Questions
Anticipate questions related to your experience with hotel systems like Opera Cloud, and be ready to discuss how you manage multiple tasks efficiently. Practising these responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presenting yourself well in a hospitality environment.
