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- Tasks: Support hotel operations during the night, ensuring excellent guest service.
- Company: Join a historic boutique hotel with a vibrant atmosphere.
- Benefits: Competitive salary, career development, employee discounts, and social events.
- Why this job: Perfect for night owls wanting to work in a dynamic hotel environment.
- Qualifications: Hotel reception experience and strong communication skills required.
- Other info: Exciting part-time role with opportunities for growth in the hospitality industry.
The predicted salary is between 15200 - 20400 £ per year.
Are you a typical 'night owl' used to working throughout the night? Do you have hotel reception experience and are looking for a professional new work environment to join? If yes, please read on.
We are looking for a competent Night Porter that can support with the running of the hotel when most people's days are coming to an end! As your title implies, you’ll be working through the night and into the morning, usually between the hours of 9:30pm and 8am. As the hotel is open 24 hours a day, the type of customer you’ll be dealing with may differ from those that you normally see at 3pm. They won’t all be sober, and many may well be in their pyjamas.
As Night Porter, you will support the Night Duty Managers to ensure the effective running of the hotel during the night operation and supporting the Night Audit processes. Responsible for ensuring our guests receive the highest levels of service, the nights team will provide a continual presence for guests, responding to requests and dealing with any enquiries on reception, switchboard or from the hotel. You will have strong communication skills, and your commitment to delivering the highest levels of customer service will be unrivalled. A night in the life of a Night Porter is never dull, and this is an exciting opportunity to join a fantastic team on a part-time, permanent basis (30 hours per week over 3 shifts) in an excellent calibre of hotel!
The ideal candidate will have:
- Previous experience in a hotel environment
- Excellent problem solving & multi-tasking skills
- Confidence, professionalism and an engaging personality
- Exceptional attention to detail & a passion for the industry
About the Hotel: Housed in the magnificent Grade II listed Central Buildings, dating back to 1884, the beautifully restored boutique hotel is steeped in history. The Beatles-inspired hotel features elegantly furnished and individually decorated rooms with specially commissioned artwork. The hotel has one restaurant, a coffee shop and 2 bars, one of which hosts some of the city’s top acoustic musicians every Friday and Saturday night.
For you, we offer a benefits package including:
- Life Assurance
- Cash Health Plan cover option available
- Career development pathways and regular salary reviews
- Employee Discounted Accommodation and F&B discounts worldwide!
- Apprenticeship/Placement/Training opportunities
- Meals Provided on Duty
- Subsidised car parking
- Social Events, Wellbeing and Team Activities
- Uniform (Laundry / Dry Cleaning for Uniform)
- Length of Service related holiday scheme
- Recommend a Friend Scheme… and many more!
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
If this sounds like the perfect opportunity for you then please, apply now!
Key information:
- Role: Night Porter (Part-time)
- Salary: £19,281.60 p/a + Benefits
- Hours of Work: 30 over 3 shifts per week
About the Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Night Porter in Liverpool employer: Millennium Hotel and Resorts UK
Contact Detail:
Millennium Hotel and Resorts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Liverpool
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the place. Familiarise yourself with its history, services, and vibe. This will not only impress them but also help you tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! As a Night Porter, you'll be dealing with all sorts of guests, some of whom might be a bit worse for wear. Think about how you'd handle tricky situations and be ready to showcase your problem-solving skills during the interview.
✨Tip Number 3
Dress the part! Even though it’s a night shift, showing up looking professional can make a great first impression. It shows you take the role seriously and are ready to represent the hotel well, even at odd hours.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and gives you a better chance of standing out. Plus, who doesn’t love a smooth application process?
We think you need these skills to ace Night Porter in Liverpool
Some tips for your application 🫡
Show Off Your Night Owl Skills: Make sure to highlight your experience working night shifts or in hotel reception roles. We want to see how you thrive when the sun goes down and how you can keep things running smoothly during those late hours!
Be Personable and Professional: Since you'll be dealing with guests who might not be at their best, it's crucial to showcase your strong communication skills and ability to handle tricky situations. Let us know how you can maintain professionalism while being approachable!
Attention to Detail is Key: We love candidates who pay attention to the little things! In your application, mention any experiences where your keen eye for detail made a difference, whether it’s in customer service or problem-solving.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our fantastic team.
How to prepare for a job interview at Millennium Hotel and Resorts UK
✨Know Your Night Shift
Familiarise yourself with the unique challenges of working nights. Understand that guests may be in different states of mind and prepare to handle various situations with professionalism and a calm demeanour.
✨Showcase Your Hotel Experience
Be ready to discuss your previous hotel reception experience in detail. Highlight specific instances where you provided excellent customer service or resolved issues, as this will demonstrate your capability to thrive in a night porter role.
✨Emphasise Problem-Solving Skills
Prepare examples of how you've tackled unexpected problems in the past. The ability to think on your feet is crucial for a night porter, so showcasing your problem-solving skills will set you apart from other candidates.
✨Engage with Enthusiasm
Your personality matters! Show enthusiasm for the role and the hotel industry during the interview. A positive attitude and engaging communication style can make a lasting impression on the interviewers.
