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- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and safety.
- Company: Join the Millennium Hotel Glasgow, a stylish Victorian gem in the city centre.
- Benefits: Competitive salary, health plan, discounts, and career development opportunities.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience in hotel management and excellent customer service skills required.
- Other info: Enjoy meals on duty and participate in fun team activities.
The predicted salary is between 25000 - 32000 £ per year.
The Millennium Hotel Glasgow is seeking an experienced Night Manager who will be responsible for the smooth operation of the hotel during the night to ensure high standards of guest satisfaction are achieved consistently.
As Night Manager, key responsibilities include:
- Receiving a hand-over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner, under your supervision.
- Providing a warm welcome to guests on arrival at check-in and dealing with guest enquiries and resolving queries effectively.
- Ensuring that guest billing is accurate on check-out and payment is received on departure complying with hotel procedures.
- Ensuring the night audit function is completed accurately on a timely basis.
- Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests. This includes all hotel emergency/fire evacuation procedures complying with Health & Safety requirements.
- Communicating effectively with the Front Office Manager and wider hotel team.
We are keen to hear from applicants with the following:
- Hotel experience.
- Night audit experience.
- Management/supervisory experience.
- Excellent customer service skills.
- Experience of using a Front Office Management system, e.g., Opera.
- Local area knowledge.
- Ability to work on a rota basis, including weekends, with a 4 on 4 off shift pattern.
About the Hotel:
The Millennium Hotel Glasgow is a striking Victorian building, located in the heart of the city’s cultural and retail activities and offers 61 stylish guest rooms. Guests staying in Club and Suite accommodation can enjoy upgraded in-room amenities and access to the private Club Lounge. The Brasserie on George Square offers a blend of Scottish and European cuisine with something for everyone on the menu. The Millennium Lounge offers an alternative dining experience with the conservatories, overlooking George Square, being the perfect place to enjoy afternoon tea with friends and family.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
For you:
We offer a benefits package including:
- Cash Health Plan cover option.
- Salary - £28,141.68.
- Career development pathways and regular salary reviews.
- Employee Discounted Accommodation and F&B discounts worldwide!
- Life Assurance, where applicable.
- Apprenticeship/Placement/Training opportunities.
- Meals Provided on Duty.
- Social Events, Wellbeing and Team Activities.
- Uniform.
- Length of Service related holiday scheme.
- Recommend a Friend Scheme, where eligible.
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Manager (Hiring Immediately) in Glasgow employer: Millennium Hotel and Resorts UK
Contact Detail:
Millennium Hotel and Resorts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager (Hiring Immediately) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at the Millennium Hotel Glasgow. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your night audit skills and customer service scenarios. Think of examples from your past experiences that showcase your ability to handle guest queries and ensure their satisfaction.
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure to highlight why you’re excited about being a Night Manager at the Millennium Hotel Glasgow. Your passion can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the position. Plus, it’s a great way to reiterate your key strengths.
We think you need these skills to ace Night Manager (Hiring Immediately) in Glasgow
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your hotel and night audit experience in your application. We want to see how your background aligns with the Night Manager role, so don’t hold back on showcasing your skills!
Customer Service is Key: Since excellent customer service is a must for this position, share specific examples of how you've gone above and beyond for guests in the past. We love hearing about those moments that made a difference!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Millennium Hotel Glasgow!
How to prepare for a job interview at Millennium Hotel and Resorts UK
✨Know Your Hotel Inside Out
Before the interview, make sure you research the Millennium Hotel Glasgow thoroughly. Familiarise yourself with its history, services, and unique features. This will not only show your genuine interest but also help you answer questions about how you can contribute to maintaining high guest satisfaction.
✨Showcase Your Customer Service Skills
As a Night Manager, excellent customer service is key. Prepare examples from your past experiences where you successfully resolved guest issues or went above and beyond to ensure their satisfaction. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making under pressure. Think of situations where you had to manage emergencies or difficult guests, and be ready to explain how you handled them. This will highlight your management and supervisory experience.
✨Understand Night Audit Procedures
Since night audit experience is crucial for this role, brush up on your knowledge of night audit functions and procedures. Be prepared to discuss your familiarity with Front Office Management systems like Opera, as well as any specific experiences you've had with night audits in previous roles.