General Manager

Copthorne Tara Kensington Hotel are looking for a General Manager who will be working hand in hand with the Cluster General Manager and will oversee the day-to-day running of the hotel by maximising financial returns, driving the development of people, creating and maintaining a unique guest experience, executing brand standards, and building awareness of the hotel and brand in the local community. At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.

Responsibilities

• Achieving budgeted targets and consistently delivering Brand and Company standards.
• Ensuring all employees display a professional, positive attitude, increase customer satisfaction levels and surpass customer expectations.
• Oversee the day-to-day operation of the Hotel ensuring strict compliance with agreed standards, policies and procedures.
• Developing, implementing and evaluating the agreed department goals and KPIs to support the business meet its strategic targets.
• To ensure the highest level of customer satisfaction by creating and implementing agreed department standards to achieve increased customer loyalty and retention, external recognition and business growth.
• Lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the Hotel.
• Ensuring compliance with HR policies and procedures by all members of staff.
• Proactively manage resources to increase sales and profit levels and reduce operating costs, whilst adhering to agreed standards.

Qualifications

• An already exceptional track record driving business in a similar role within a full-service hotel.
• Experience working in a branded hotel.
• A strong commercial acumen.
• Effective communication and leadership skills, with the ability to communicate across all levels.

Benefits

• Bonus and Private Medical.
• Social Events, Wellbeing and Team Activities.
• Training and development.
• Cash Health Plan cover option available.
• Pension Salary Sacrifice Scheme.
• Career development and salary reviews.
• Interest-free Season Ticket Loan Scheme.
• 1 Volunteer Day per year (fully paid and in addition to your annual leave).
• Complimentary meals prepared for you by our chefs.
• Length of Service related holiday scheme.
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets.
• Life Assurance.
• Recommend a Friend Scheme.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 140+ hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.