At a Glance
- Tasks: Deliver exceptional guest experiences and collaborate with hotel teams.
- Company: Join the vibrant Chelsea Harbour Hotel and Spa, part of Millennium Hotels & Resorts.
- Benefits: Enjoy social events, training, health plans, and discounts on accommodation.
- Other info: Inclusive culture with career development and volunteer opportunities.
- Why this job: Be the face of our hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in luxury hotels and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Chelsea Harbour Hotel and Spa are looking for a passionate Front Office Manager who can deliver our unique guest experience, from their arrival, through their guest journey to their departure; delivering excellent guest service will underpin everything you do while working in a collaborative and supportive way with other hotel areas.
Working alongside the Room Division Manager, this is very much a 'face of the business' role, and therefore requires excellent client and staff communication skills.
“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal‑opportunity employer.”
Front Office Manager experience and skills:
- Ideally experience in a similar position within a luxury 4 or 5 star environment is desirable
- Current experience within a hotel or similar environment
- Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues
- Effective organisational skills; able to prioritise tasks and self‑manage a workload
- Excellent personal presentation with a warm and welcoming personality
- Friendly, approachable and professional
- Have a strong eye for details
In return, we offer:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
Front Office Manager employer: Millennium Hotel and Resorts UK
Millennium Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises inclusion and employee empowerment. As a Front Office Manager at the Chelsea Harbour Hotel and Spa, you will enjoy numerous benefits including career development opportunities, social events, and a supportive team environment, all while contributing to a unique guest experience in a luxurious setting.
Contact Details:
Millennium Hotel and Resorts UK Recruitment Team
