Executive Head Housekeeper

Overview

The Chelsea Harbour Hotel is seeking a dynamic and energetic Executive Head Housekeeper to oversee the housekeeping operation and contribute to the overall guest experience. This role requires strong attention to detail, a passion for service excellence, and the ability to create memorable, personalised guest moments while maintaining the highest operational standards.

Responsibilities

• Lead and develop the catering/housekeeping team to deliver consistently high service standards in line with Chelsea Harbour brand values
• Manage staffing levels, rotas, payroll inputs, recruitment, training, and performance reviews
• Oversee day‑to‑day operations, including linen, stock control, equipment, uniforms, and VIP room checks
• Ensure health & safety, COSHH compliance, and completion of all mandatory training
• Control costs, reduce wastage, and identify opportunities to improve departmental efficiency and profitability

Qualifications

• Ability to multitask
• Capacity to proactively manage housekeeping operations
• Knowledge of Opera, H&S, large hotel operations
• Experience supporting refurbishments or renovation projects
• Skill in communication, guest service and leadership
• Personable, approachable, calm under pressure
• Flexible

Benefits

• HOD Bonus Scheme
• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme