At a Glance
- Tasks: Welcome guests, manage the hotel forecourt, and ensure a smooth arrival and departure experience.
- Company: Join Millennium Hotels and Resorts, a global leader in hospitality.
- Benefits: Enjoy competitive salary, social events, training, and discounts on accommodation worldwide.
- Other info: Great career development opportunities and a supportive team environment.
- Why this job: Be the first and last point of contact for guests, making their stay unforgettable.
- Qualifications: Must have a full UK driving licence and a passion for customer service.
The predicted salary is between 26500 - 26500 £ per year.
As a Doornan, you will contribute to the guest journey from welcome to farewell and ensure guests have an extraordinary stay.
You will be responsible to ensure safekeeping of all guest vehicles and well-organised management of hotel forecourt.
- Key information
- Role: Doorman
- Hours of Work: 40 per week
- Must Have: Full UK Driving Licence
Responsibilities
- Greet and assist guests on arrival and departure, ensuring professional and courteous service.
- Manage the hotel forecourt, directing traffic and keeping entrances clear.
- Arrange taxis for guests and assist with luggage as needed.
- Ensure the front door is always attended as the first and last point of guest contact.
- Maintain awareness of guests, visitors, and any suspicious items in the vicinity.
- Safely manage and store guest car keys.
- Maintain cleanliness and presentation of the front entrance at all times.
- Handle parking charges and payments in line with hotel procedures.
- Support Porter and Desk Concierge duties during breaks or when required.
- Stay knowledgeable about hotel facilities, daily events, and emergency procedures.
- Report maintenance issues, concerns, or guest complaints promptly.
- Follow all Health & Safety, fire safety, and security procedures.
- Carry out additional duties as requested by the Concierge or Management team.
- In return we offer
- Social Events
- Wellbeing and Team Activities Training and development
- Pension
- Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme 1
- Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
- About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide.
Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore.
Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry. #CHHCaterer
Doorman employer: Millennium Hotel and Resorts UK
At Millennium Hotels UK, we pride ourselves on being an exceptional employer that values your skills and fosters personal growth. Located in Cardiff, our inclusive work culture encourages collaboration and offers numerous employee benefits, including training opportunities through our academy, social events, and a generous discount on accommodation worldwide. Join us as a Part-Time Room Attendant and enjoy a rewarding career where your dedication is recognised and your potential is nurtured.
Contact Details:
Millennium Hotel and Resorts UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Doorman
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotel and Resorts UK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotel and Resorts UK
Don't be shy about reaching out to Millennium Hotel and Resorts UK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Doorman
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotel and Resorts UK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotel and Resorts UK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
