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- Tasks: Support hotel operations during the night, ensuring excellent guest service.
- Company: Join the Copthorne Hotel Plymouth, part of Millennium Hotels and Resorts.
- Benefits: Enjoy competitive pay, meals on duty, and employee discounts.
- Why this job: Perfect for night owls seeking a dynamic work environment with growth opportunities.
- Qualifications: Hotel reception experience and strong communication skills required.
- Other info: Exciting team atmosphere in a vibrant city centre location.
The predicted salary is between 20500 - 26000 ÂŁ per year.
Pay: up to ÂŁ25,708.80 per year
Are you a typical 'night owl' used to working throughout the night? Do you have hotel reception experience and are looking for a professional new work environment to join? If yes, please read on...
We are looking for a competent Night Porter that can support the running of the hotel when most people's days are coming to an end! As your title implies, you’ll be working through the night and into the morning, usually between the hours of 9:30pm and 8am. As the hotel is open 24 hours a day, the type of customer you’ll be dealing with may differ from those that you normally see at 3pm. They won’t all be sober, and many may well be in their pyjamas.
As Night Porter, you'll support the Night Duty Managers to ensure the effective running of the hotel during the night operation and supporting the Night Audit processes. Responsible for ensuring our guests receive the highest levels of service, the nights team will provide a continual presence for guests, responding to requests and dealing with any enquiries on reception, switchboard or from the hotel. You will have strong communication skills, and your commitment to delivering the highest levels of customer service will be unrivalled. A night in the life of a Night Porter is never dull, and this is an exciting opportunity to join a fantastic team on a permanent basis in an excellent calibre of hotel!
About the Hotel: The Copthorne Hotel Plymouth is located in the heart of the bustling city centre and provides glorious views over Britain’s “Ocean City”. The hotel offers 135 guest rooms, ranging from Standard, Club and Deluxe. Club room guests can benefit from luxury toiletries, a daily newspaper, bathrobe and slippers, and a mini bar stocked with complimentary soft drinks. The club package also includes additional privileges, including early check-in and late check-out, and a Club Guest Rewards voucher for 2 complimentary drinks and bar snacks during your stay.
About the Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
For you: We offer a benefits package including:
- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Friends and Family (discounted) Accommodation Rate
- Length of Service related holiday scheme
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
- Enhanced Paternity Leave
- Subsidised Car Parking (if available)
... as well as real opportunities to develop and gain promotion within the industry.
Benefits: Discounted or free food, Employee discount
Schedule: Day shift, Holidays, Monday to Friday, Weekend availability
Job Types: Full-time, Permanent
Work Location: In person
Locations
Night Porter (Hiring Immediately) in Devon, Plymouth employer: Millennium Hotel and Resorts UK
Contact Detail:
Millennium Hotel and Resorts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter (Hiring Immediately) in Devon, Plymouth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Be ready for the night shift! Prepare yourself for the unique challenges of working nights. Familiarise yourself with common night-time scenarios in hotels so you can impress during your interview.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've gone above and beyond for guests in previous roles. This will highlight your commitment to delivering top-notch service.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we love seeing candidates who take the initiative to apply directly. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Night Porter (Hiring Immediately) in Devon, Plymouth
Some tips for your application 🫡
Show Off Your Night Owl Skills: Make sure to highlight your experience working night shifts or in hotel reception roles. We want to see how you thrive when the sun goes down and how you can keep things running smoothly during those late hours!
Tailor Your Application: Don’t just send a generic application! Take a moment to tweak your CV and cover letter to reflect the specific skills and experiences that match the Night Porter role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Personable and Professional: As a Night Porter, you'll be dealing with all sorts of guests, so let your personality shine through in your application. Show us that you have strong communication skills and a commitment to providing top-notch customer service, even at odd hours!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at The Copthorne Hotel Plymouth!
How to prepare for a job interview at Millennium Hotel and Resorts UK
✨Know Your Night Shift
Familiarise yourself with the unique challenges of working night shifts. Be ready to discuss how you handle late-night situations, especially when dealing with guests who may not be at their best. Show that you understand the importance of maintaining a calm and professional demeanour during these hours.
✨Highlight Your Customer Service Skills
Since the role requires delivering top-notch service, prepare examples from your past experiences where you went above and beyond for guests. Think about specific situations where your communication skills made a difference, especially in a hotel or hospitality setting.
✨Research the Hotel and Its Offerings
Take some time to learn about The Copthorne Hotel Plymouth and its amenities. Being knowledgeable about the hotel’s services, like the Club room benefits and dining options, will show your genuine interest in the position and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios typical for a Night Porter. Think through potential situations, such as dealing with intoxicated guests or managing late-night check-ins, and be ready to articulate your approach to ensuring guest satisfaction and safety.