At a Glance
- Tasks: Manage reservations and provide top-notch customer service in a vibrant hotel environment.
- Company: Join the 4-star Millennium Hotel London Knightsbridge, located in a prime shopping district.
- Benefits: Enjoy social events, training, career development, and discounts on accommodation and dining.
- Other info: Opportunity for career growth and a supportive work culture in a prestigious hotel.
- Why this job: Be part of a dynamic team and enhance your hospitality skills while making guests feel welcome.
- Qualifications: Experience in hotel reservations or front office preferred; strong communication and organisational skills required.
The predicted salary is between 24000 - 30000 £ per year.
If you want to be part of our 4-star property at the amazing location of Knightsbridge, don't miss the exciting opportunity at The Millennium Hotel London Knightsbridge for an experienced Reservations Agent. The purpose of this role is to assist in the daily running of the Reservations department, ensuring that all M&C procedures and targets are met.
Responsibilities
- Oversee daily reservations operations to ensure prompt, efficient, and courteous service
- Manage all incoming reservation enquiries via phone, email, and online platforms
- Accurately process new bookings, amendments, and cancellations in the Property Management System (PMS)
- Ensure all reservations include complete guest details, payment information, and special requests
- Monitor room availability daily to ensure optimal occupancy
- Maintain strong knowledge of hotel rooms, rates, promotions, amenities, programs, and services at all times
- Communicate effectively within the department regarding promotional activities (including F&B and in-room promotions) to support revenue goals
- Update no-shows and cancellations accurately and promptly to avoid unnecessary commission charges
- Verify that all reservations are processed accurately and in line with hotel standards without delay
- Resolve customer complaints professionally and escalate where necessary
- Coordinate closely with Front Office, Revenue, and Sales teams to ensure operational alignment
- Maintain accurate records, reports, and system updates as required by management
- Ensure compliance with GDPR, data protection, PCI regulations and payment security standards
Qualifications
- Knowledge of Opera Cloud (preferred)
- Strong communication skills (verbal and written)
- Excellent customer service and telephone etiquette
- High attention to detail and accuracy
- Ability to multitask in a fast-paced, high-pressure environment
- Strong organisational and time management skills
- Problem-solving mindset with a proactive approach
- Calm, composed, and professional under pressure
- Strong work ethic with a positive attitude
- Consistent, reliable, and disciplined in performance and attendance
- Ability to work both independently and as part of a team
- Resilient and capable of handling repetitive operational tasks
- Proficiency in Microsoft Office (Outlook and Excel)
- Experience with OTAs (Booking.com, Expedia, etc.)
- Minimum 1 year of experience in hotel reservations or front office within the hospitality industry (preferred)
About the Hotel
The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel situated in Knightsbridge, a premier shopping district. The hotel has 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites.
Benefits and Other Information
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to annual leave)
- Complimentary meals prepared by our chefs
- Length of Service-related holiday scheme
- Discount on Accommodation worldwide and 50% off at Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
The guests can meet at the Babette, a lively lounge bar with options for lunch, dinner or drinks on the outdoor terrace. Millennium Hotels and Resorts own and operate a portfolio of over 120 hotels worldwide. We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in the UK which will be verified using Trust ID Scanners and Software.
Reservations Agent in City of Westminster employer: Millennium Hotel and Resorts UK
At The Millennium Hotel London Knightsbridge, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of one of London's most prestigious areas. Our team enjoys a range of benefits including career development opportunities, social events, and a supportive environment that fosters personal growth. With a focus on employee wellbeing and a commitment to excellence, we ensure that our staff are not only valued but also empowered to thrive in their roles.
Contact Details:
Millennium Hotel and Resorts UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotel and Resorts UK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotel and Resorts UK
Don't be shy about reaching out to Millennium Hotel and Resorts UK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotel and Resorts UK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotel and Resorts UK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
