At a Glance
- Tasks: Manage night shifts, ensuring guest safety and satisfaction while coordinating the security team.
- Company: Join the Copthorne Hotel Cardiff, part of a global hotel group with a welcoming atmosphere.
- Benefits: Enjoy competitive pay, career development, discounts, and free meals on duty.
- Other info: Flexible hours with opportunities for growth and fun team activities.
- Why this job: Be the hero of the night, making a real difference for guests in a vibrant hotel environment.
- Qualifications: Experience in hotel reception or management is a plus; strong problem-solving skills are essential.
The predicted salary is between 13.8 - 13.8 £ per hour.
Do you have the ability to work hard as part of a professional team, and the personality to do so in a hospitable manner? We’re looking for someone with strong problem‑solving skills who can create a safe environment that our guests will appreciate. Previous hotel reception experience is advantageous, as ideally you will be someone comfortable multi‑tasking their way through their shifts, dealing with an array of different guest queries and security‑based checks.
We currently have a casual contract available for someone that is able to serve as one of our Night Duty Managers alongside performing basic receptionist / security duties. Our guests stay 7 days a week, so we need someone who is available to work a variety of nights, including weekends and holiday cover, between the hours of 11pm and 7am.
Your main role will be:
- Serve as the night manager on duty for all shifts, assuming the role of emergency crisis controller and being the first point of contact for any guests requesting to speak to a manager.
- Manage all requests we get from guests and their associates in a helpful & professional manner.
- Coordinate the overnight security team which includes monitoring CCTV and site 'floor walks'.
- Build and maintain a current, working knowledge of all hotel policies, procedures & systems, as well as general information, to be able to provide staff and visitors with information as required.
- Contribute fairly to the teams workload on each shift and ensure seamless service from one shift to the next.
- Undertake Night Porter responsibilities as required.
The ideal candidate will have:
- Previous experience in a hotel receptionist / duty manager role, preferably gained in night shift work (but not essential).
- Excellent problem solving & multi‑tasking skills, with the ability to take ownership of all guest safety & queries during their Duty Management shifts.
- Confidence, professionalism and a friendly personality.
- Exceptional attention to detail.
About the Hotel: Nestled on the peaceful banks of its own ornamental lake, the Copthorne Hotel Cardiff‑Caerdydd offers convenient access to a variety of local attractions.
About the Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
For you, we offer a benefits package including:
- Life Assurance.
- Cash Health Plan cover option available.
- Career development pathways and regular salary reviews.
- Employee Discounted Accommodation and F&B discounts worldwide!
- Apprenticeship/Placement/Training opportunities.
- Meals Provided on Duty.
- Free car parking.
- Social Events, Wellbeing and Team Activities.
- Uniform (Laundry / Dry Cleaning for Uniform).
- Length of Service related holiday scheme.
- Recommend a Friend Scheme.
- … and many more!
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
If this sounds like the perfect opportunity for you then please, apply now!
Casual Night Duty Manager in Cardiff employer: Millennium Hotel and Resorts UK
At Millennium Hotels and Resorts, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Casual Night Duty Manager at the Copthorne Hotel Cardiff-Caerdydd, you will enjoy a range of benefits including career development pathways, employee discounts on accommodation and food, and opportunities for training and apprenticeships. Our commitment to employee wellbeing is reflected in our social events and team activities, making this an excellent place to build a rewarding career in hospitality.
Contact Details:
Millennium Hotel and Resorts UK Recruitment Team
