At a Glance
- Tasks: Lead a dynamic front office team to create unforgettable guest experiences.
- Company: Join the newly updated Copthorne Hotel in Cardiff, part of Millennium Hotels and Resorts.
- Benefits: Enjoy competitive pay, career development, discounts, and fun team activities.
- Other info: Great opportunities for growth in a vibrant hotel environment.
- Why this job: Be the face of hospitality and make guests feel at home every day.
- Qualifications: 2 years in a supervisory role with excellent customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for an engaging and charismatic Assistant Front Office Manager to be one of the faces of the newly updated Copthorne Hotel in Cardiff. We’re seeking a proficient Assistant Manager to help lead our team of professional front office colleagues to deliver the best possible experience with charisma and flair.
As Assistant Front Office Manager, you’ll manage all aspects of the front office (for example guest registration, check out, porter services, & concierge - all 24-hours a day, 7 days a week). You’ll support and encourage them to create a warm atmosphere that makes our guests feel at home - regardless of where they have travelled from in the world!
Your main duties will include:
- Providing both strategic and ‘hands-on’ support to the reception, reservations and Night Reception teams to deliver a guest experience that is unique and truly brings the hotel theme to life.
- Supporting the Front Office Manager in monitoring the departmental budget and controlling labour costs and expenses predominantly by managing day-to-day staffing requirements.
- Assisting with identifying team training needs, overseeing the training and general development of the Front Office Team - ensuring effective on / off job training is completed.
- Providing ongoing mentoring, coaching and regular feedback to existing colleagues, managing conflicts and consciously working to improve all team members' performance.
- Carrying out Duty Manager shifts as required by the needs of the business, and having sufficient working knowledge of all other hotel functions to be able to deputise in the absence of the Front Office Manager.
Qualifications:
- Minimum of 2 years previous experience in a Supervisory or Assistant Reception Manager position, with working knowledge of all hotel operations.
- Attentive, professional customer service skills.
- Confidence, professionalism and engaging personality.
- Experience of using Opera CLOUD software (knowledge of MICROS POS software would be advantageous).
We offer a benefits package including:
- Life Assurance.
- Cash Health Plan cover option available.
- Career development pathways and regular salary reviews.
- Employee Discounted Accommodation and F&B discounts worldwide!
- Apprenticeship/Placement/Training opportunities.
- Meals Provided on Duty.
- Free / subsidised car parking.
- Social Events, Wellbeing and Team Activities.
- Uniform (Laundry / Dry Cleaning for Uniform).
- Length of Service related holiday scheme.
- Recommend a Friend Scheme.
- … and many more!
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
If this sounds like the perfect opportunity for you then please apply now!
Job Type: Full Time, Permanent
Work Location: In person
Assistant Front Office Manager in Cardiff employer: Millennium Hotel and Resorts UK
At Millennium Hotels and Resorts, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As an Assistant Front Office Manager at the Copthorne Hotel Cardiff, you will benefit from comprehensive career development pathways, competitive salary reviews, and a range of perks including discounted accommodation and meals provided on duty. Join us in creating memorable experiences for our guests while enjoying a supportive environment that values your growth and well-being.
Contact Details:
Millennium Hotel and Resorts UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotel and Resorts UK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotel and Resorts UK
Don't be shy about reaching out to Millennium Hotel and Resorts UK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotel and Resorts UK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotel and Resorts UK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
