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- Tasks: Help guests with luggage and ensure a smooth check-in experience.
- Company: Join the Millennium Gloucester Hotel, a 4-star gem in Kensington, London.
- Benefits: Enjoy perks like social events, training, discounts, and complimentary meals.
- Why this job: Be part of a dynamic team enhancing guest experiences in a vibrant hotel environment.
- Qualifications: Must be detail-oriented, proactive, and possess great communication skills.
- Other info: Opportunities for career growth and development in the hospitality industry.
The predicted salary is between 20000 - 28000 £ per year.
Millennium Gloucester Hotel London Kensingtonis seeking aLuggage porter who will be responsible to assist arriving guests with their luggage and transportation requirements, to follow-up on miscellaneous guest requests or requirements, to assist the Concierge on duty as necessary in providing guest services. This role combines customer service, safety, and logistical responsibilities to enhance the overall guest experience.
TheLuggage PorterKey Responsibilities will include:
- To assist arriving guests, as required, then proceed to luggage lift to retrieve guest luggage (from claim check provided from the receptionist) and proceed to guest room to continue check-in procedure.
- Ensure guest room is in order, describe location of TV control, air conditioning control, guest services directory, etc to guests checking in; report any deficiencies or guest dissatisfaction at once to the Manager on duty
- Page guests as required, deliver messages, packages or other items to guestrooms or other areas of the hotel as required.
- Assist departing guests with their luggage and transportation arrangements, by picking up luggage from guest rooms, and checking it, or bringing it to the entrance, loading it in the taxi/car, etc, as required by the guest.
- Handle luggage for tour group check-ins in accordance with established procedures and to include use of exit buy the luggage room.
- Assist the Concierge on duty as required by answering the telephone, taking messages, providing information, etc as required by the guest.
The Experience & Qualifications forLuggage Porter:
- Excellent attention to detail and accuracy.
- Ability to takes suitcases and bags from guests checking in and out, tags it and provide conformation slip, explain feature of the rooms and hotel facilities, maintain appearance, cleanliness and safety standards in hotel, ensure guests leaves safely in the event of evacuation.
- Excellent written/verbal communication and the ability to communicate across all levels of an organization.
- Knowledge of London and local area, hotel facilities, handling luggage, taking and delivering messages and parcels, tagging bags and keeping record of it, working as part of a team
- Ability to take the initiative and deal with unexpected situations and last minute changes.
- Ability to deal with sensitive and confidential data.
The successful candidate will be:
- Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail
- Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments
- Team worker
- Ability to work under pressure in a fast pace environment
About the Hotel
The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes walk to Gloucester Road Underground station, allowing convenient access around London.
The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphreys Café & Bar, South West 7 and the Bombay Brasserie.
The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For you
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.
AMRT1_UKCT
Luggage Porter employer: Millennium Gloucester Hotel London Kensington
Contact Detail:
Millennium Gloucester Hotel London Kensington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Familiarize yourself with the Millennium Gloucester Hotel and its services. Knowing the hotel’s layout, dining options, and facilities will help you provide better assistance to guests and show your enthusiasm for the role.
✨Tip Number 2
Brush up on your communication skills! Since this role involves interacting with guests and other hotel departments, practicing clear and friendly communication can set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to handle unexpected situations. Think of examples from your past experiences where you successfully managed last-minute changes or dealt with sensitive information, as this will highlight your resourcefulness.
✨Tip Number 4
Show your knowledge of London! Being able to provide guests with local insights or directions can enhance their experience and demonstrate your commitment to excellent customer service.
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your customer service experience in your application. Mention specific instances where you provided excellent service, as this role heavily relies on interacting with guests.
Show Attention to Detail: Since the job requires excellent attention to detail, provide examples in your application that demonstrate your ability to notice and address small details, whether in previous jobs or personal experiences.
Demonstrate Teamwork Ability: This position involves working closely with other hotel staff. Highlight any past experiences where you successfully collaborated with a team to achieve a common goal.
Express Enthusiasm and Proactivity: Convey your enthusiasm for the role and the hotel industry in your cover letter. Share how your proactive nature has helped you handle unexpected situations in the past.
How to prepare for a job interview at Millennium Gloucester Hotel London Kensington
✨Show Your Customer Service Skills
As a Luggage Porter, you'll be interacting with guests constantly. Make sure to highlight your previous customer service experience and how you handle guest requests. Share specific examples of how you've gone above and beyond to ensure a positive experience.
✨Demonstrate Attention to Detail
This role requires excellent attention to detail, especially when handling luggage and ensuring guest satisfaction. Be prepared to discuss how you maintain accuracy in your work and any systems you use to keep track of tasks or guest requests.
✨Know the Local Area
Familiarize yourself with London and the local area around the hotel. Being able to provide guests with information about nearby attractions or transportation options will show that you're proactive and knowledgeable, which is a big plus for this position.
✨Prepare for Fast-Paced Situations
The hotel environment can be hectic, especially during peak times. Think of examples from your past experiences where you successfully managed multiple tasks under pressure. This will demonstrate your ability to thrive in a fast-paced setting.
