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For Companies At a Glance
- Tasks: Lead the Concierge Department, managing daily operations and guest services.
- Company: Join the Millennium Gloucester Hotel, a prestigious hotel in London Kensington.
- Benefits: Enjoy competitive pay, flexible hours, and employee discounts on stays.
- Why this job: Be part of a vibrant team, enhancing guest experiences in a dynamic environment.
- Qualifications: Previous experience in hospitality or customer service is essential.
- Other info: This role offers opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Millennium Gloucester Hotel London Kensington is seeking a Head Concierge who will be responsible for taking complete control of the Concierge Department; including day to day running, organisation and planning of Concierge, Porterage and Doorman services over a 24 hour period.
The Head Concierge Key Responsibilities will include:
- Guest liaison and client loyalty development; to be willing to contact ...
Head Concierge employer: Millennium Gloucester Hotel London Kensington
Contact Detail:
Millennium Gloucester Hotel London Kensington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Network with current or former employees of the Millennium Gloucester Hotel. They can provide valuable insights into the company culture and expectations for the Head Concierge role.
✨Tip Number 2
Familiarise yourself with the local area and attractions in Kensington. Being knowledgeable about the surroundings will demonstrate your commitment to providing excellent guest service.
✨Tip Number 3
Prepare to discuss your experience in managing a team and handling guest relations. Highlight specific examples where you successfully resolved issues or improved client satisfaction.
✨Tip Number 4
Showcase your organisational skills by discussing how you would manage the Concierge Department's operations effectively. Be ready to present ideas on improving efficiency and guest experiences.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities of the Head Concierge. Highlight your relevant experience in guest relations, team management, and service excellence.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the requirements of the Head Concierge position. Emphasise your leadership abilities and any previous roles in hospitality management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to enhancing guest experiences. Mention specific examples of how you've successfully managed concierge services in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Head Concierge.
How to prepare for a job interview at Millennium Gloucester Hotel London Kensington
✨Showcase Your Customer Service Skills
As a Head Concierge, your ability to provide exceptional customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles.
✨Demonstrate Leadership Experience
Since this role involves managing the Concierge Department, highlight your leadership experience. Discuss how you've successfully led a team, resolved conflicts, or improved service delivery in past positions.
✨Know the Local Area
A great concierge knows their city inside out. Research local attractions, restaurants, and events so you can impress the interviewers with your knowledge and show that you're ready to assist guests with tailored recommendations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges a Head Concierge might face and prepare thoughtful responses that demonstrate your ability to handle difficult situations effectively.
