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For Companies At a Glance
- Tasks: Lead the Concierge Department, managing daily operations and guest services.
- Company: Join the Millennium Gloucester Hotel, a prestigious venue in London Kensington.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Be part of a dynamic team, enhancing guest experiences in a vibrant hotel environment.
- Qualifications: Previous experience in hospitality or customer service is essential.
- Other info: This role requires strong leadership skills and a passion for guest satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Millennium Gloucester Hotel London Kensington is seeking a Head Concierge who will be responsible for taking complete control of the Concierge Department; including day to day running, organisation and planning of Concierge, Porterage and Doorman services over a 24 hour period.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
Key Responsibilities:
- Guest liaison and client loyalty development;
Head Concierge employer: Millennium Gloucester Hotel London Kensington
Contact Detail:
Millennium Gloucester Hotel London Kensington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Familiarise yourself with the Millennium Gloucester Hotel and its services. Understanding the hotel's unique offerings and clientele will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and expectations for the Head Concierge role, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare specific examples of how you've successfully managed a concierge team or similar service department in the past. Highlighting your leadership skills and ability to enhance guest experiences will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in hospitality and concierge services. Being knowledgeable about industry standards and innovations will not only impress your interviewers but also show that you're committed to providing exceptional service.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Head Concierge position at Millennium Gloucester Hotel. Make sure you understand the key responsibilities and expectations, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in concierge services or hospitality management. Use specific examples to demonstrate your skills in guest liaison and client loyalty development.
Craft a Tailored Cover Letter: Write a compelling cover letter that addresses the specific requirements of the Head Concierge role. Mention your passion for customer service and how your background aligns with the hotel's values and mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Head Concierge.
How to prepare for a job interview at Millennium Gloucester Hotel London Kensington
✨Showcase Your Leadership Skills
As a Head Concierge, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you effectively managed a team in a high-pressure environment.
✨Demonstrate Guest-Centric Mindset
Highlight your commitment to guest satisfaction. Share specific examples of how you've gone above and beyond to ensure a memorable experience for guests in your past roles.
✨Know the Hotel and Local Area
Familiarise yourself with the Millennium Gloucester Hotel and its offerings, as well as the local attractions. This knowledge will show your enthusiasm for the role and your ability to provide valuable recommendations to guests.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you successfully handled difficult situations or guest complaints, demonstrating your ability to think on your feet.
