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- Tasks: Lead the groups team in managing inquiries and bookings for leisure and corporate groups.
- Company: Join the Millennium Gloucester Hotel, a 4-star gem in Kensington, London.
- Benefits: Enjoy perks like social events, career development, and employee discounts.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth opportunities.
- Qualifications: Strong attention to detail, excellent communication skills, and ability to multitask are essential.
- Other info: Must be eligible to live and work in the UK; training provided.
The predicted salary is between 36000 - 60000 £ per year.
Millennium Gloucester Hotel London Kensington is seeking a Groups Reservations Manager who will be responsible for managing the groups team in handling all incoming group inquiries. The role ensures procedures are in place and adhered to regarding group information, rate quoting, chasing, credit, contracts, deposits, and communication of information regarding group bookings to maximize revenue potential for the hotel.
Groups Reservations Manager Key Responsibilities:
- Manage all Group Block Space Leisure Groups / Ad Hoc Corporate Groups / Exhibition & Event Groups and Allocations.
- Oversee the Groups Reservations Agents and Groups Coordinator in the quoting and administration of all group bookings, including the training and development of the team.
- Respond to all incoming inquiries for Leisure Groups / Ad Hoc Corporate Groups / Exhibition & Event Groups and Allocations, providing accurate and detailed quotations.
- Work with the Revenue Manager to make decisions on the acceptance or rejection of group bookings based on rate and availability to maximize hotel revenue.
- Input Group/Block Reservations into the Opera reservations system, ensuring all details are accurate and complete in line with the agreed departmental standard.
- Ensure a rolling monthly check is made on all incoming groups and options held to ensure accurate inventory availability, managing the Block Forecast Report and ensuring all groups are chased and information is up to date and accurate.
Experience & Qualifications for Groups Reservations Manager:
- Excellent attention to detail and accuracy.
- Capacity to organize and plan daily operations for the Group Reservations team.
- Excellent written/verbal communication skills and the ability to communicate across all levels of an organization.
- Confident individual adept at prioritizing and managing multiple projects and tasks simultaneously.
- Ability to take the initiative and deal with unexpected situations and last-minute changes.
- Ability to handle sensitive and confidential data.
The successful candidate will be:
- Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail.
- Demonstrate excellent presentation, negotiation, and communication skills with customers and other hotel departments.
- Ability to work under pressure in a fast-paced environment.
About the Hotel:
The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington, just a minute’s walk from Gloucester Road Underground station, allowing convenient access around London.
The hotel boasts 610 spacious guest rooms and offers a variety of dining facilities, including the popular Humphreys Café & Bar, South West 7, and the Bombay Brasserie.
The hotel is also home to the Millennium Conference Centre, perfect for hosting events, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide, with 21 hotels in Europe providing a gateway to landmark locations close to many iconic attractions and business hubs.
Properties under the group are placed into four collections: Lengs Collection, M Social Collection, Millennium Collection, and Copthorne Collection, each with its own distinct personality and character tailored to suit different types of guests.
For you:
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- Uniform (Laundry/Dry Cleaning for Uniform)
- Meals Provided on Duty
- Length of Service related holiday scheme
- Eye Care Vouchers
- Employee Discounted Accommodation and F&B
- Life Assurance
- Recommend a Friend Scheme
- Subsidised Car Parking (if available)
- And many more.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Groups Reservations Manager employer: Millennium Gloucester Hotel London Kensington
Contact Detail:
Millennium Gloucester Hotel London Kensington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Reservations Manager
✨Tip Number 1
Familiarize yourself with the Opera reservations system, as it's crucial for managing group bookings. If you have experience with similar systems, be ready to discuss how you can quickly adapt and leverage your skills.
✨Tip Number 2
Highlight your ability to manage multiple projects simultaneously. Prepare examples from your past experiences where you successfully prioritized tasks under pressure, showcasing your organizational skills.
✨Tip Number 3
Demonstrate your communication skills by preparing to discuss how you've effectively interacted with various stakeholders in previous roles. This will show that you can handle inquiries and negotiations confidently.
✨Tip Number 4
Research the Millennium Gloucester Hotel and its offerings. Understanding the hotel's unique features and clientele will help you tailor your responses during the interview, showing your genuine interest in the position.
We think you need these skills to ace Groups Reservations Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Groups Reservations Manager position. Highlight key responsibilities and qualifications that resonate with your experience.
Tailor Your CV: Customize your CV to reflect your relevant experience in managing group bookings, team leadership, and communication skills. Use specific examples that demonstrate your attention to detail and ability to handle multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention how your skills align with the responsibilities listed, particularly in managing group inquiries and maximizing revenue potential.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this position.
How to prepare for a job interview at Millennium Gloucester Hotel London Kensington
✨Showcase Your Attention to Detail
As a Groups Reservations Manager, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped avoid errors or improved processes.
✨Demonstrate Your Organizational Skills
This role requires excellent organizational abilities. Share how you prioritize tasks and manage multiple projects simultaneously, especially in high-pressure situations.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've successfully communicated with various stakeholders in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle unexpected situations. Think of scenarios where you had to adapt quickly and how you managed last-minute changes while maintaining service quality.
