Customer Success Associate

Position: Customer Success Associate

Reports to: Customer Success Manager

Location: London

About MillTech

MillTech provides advanced FX and Cash Management solutions to increase market access, reduce costs and automate manual workflows.

With a focus on automation, integration and connectivity, we have pioneered an independent risk management and liquidity solution for fund managers, institutions and global corporates, which is purpose-built to deliver best execution at scale.

Our end-to-end operational workflow enables automation, standardisation and cost transparency on all FX transactions and cash movements.

A highly secure platform centralises all client FX and cash activities to enhance oversight whilst increasing control, all at no additional costs. It offers quick onboarding routes, multi-bank best execution and hedging management services.

Headquartered in London, the world’s largest FX hub, MillTech provides services to clients in the United Kingdom, United States, Canada, Switzerland, Belgium, Denmark, Ireland, Luxembourg, Norway and Liechtenstein. MillTech is authorised and regulated by the UK’s Financial Conduct Authority (FCA FRN 911636) and registered with the USA’s National Futures Association (NFA).

Your mission

You will report to the Customer Success Manager and work closely with various internal teams as you engage in a multitude of administrative tasks with the goal to become a direct point of contact for the growing customer base.

The role requires an organised,ambitiousandmotivatedhigh achieverwithgreat communicationskills. You must be focused, proactive and possess excellent attention to detail with the ability to work autonomously andadapt totheever-changingneeds of a rapidly growingbusiness.

You will be expected to take initiative, bring new ideas and invest your time in refining your knowledge of FX, Cash products and trade workflows.

Your responsibilities in this role will include:

• To support the Customer Success team in all aspects of their interactions with clients
• Use a variety of tools to create, distribute and record customer related material
• Document and detail all customer interactions on the CRM
• Arrange client meetings and platform demonstrations
• Conduct routine reviews of client information, contacting the client for updates and renewals where necessary
• Assist in the creation of processes and procedures that’ll enhance the customer experience

• Build and maintain internal process and procedure guides
• Explore new and innovative ways to improve scalability
• Assistin successfully onboarding new customers ina timelyand efficient manner
• Assistin providingcustomers with product trainingandsupport
• Develop a deep understanding oftheMillTechoffering, to maximise service levels and revenue generation

Required skills:

• Excellent verbal and written English
• Strong organisation and time management
• Driven with a desire to proactively engage with colleagues and customers
• A can-do attitude to problems and challenges
• A desire to invest in continuous professional development
• Integrity and the ability to act with due skill, care, diligence and confidentiality as required by market conduct standards

What we offer in return:

Our commitment is to help you flourish in this role, through support with your professional development, opportunities to be involved in key projects, and exposure to challenges that you may not be offered in a larger organisation. We will provide:

• A competitive salary with annual reviews;
• 25 days paid annual leave plus an additional day per year of service;
• Excellent staff development and training opportunities;
• Flexible working arrangements including remote working;
• Medical insurance;
• Dental insurance;
• EV Scheme and Cycle to work scheme;
• Enhanced maternity and paternity leave;
• 1 day off for charity work per quarter and many other benefits!

We would welcome candidates from all backgrounds and experiences.