HOSPITALITY OFFICERS in Derry, Londonderry

To greet, direct and ensure the safety of members of the public visiting the Millennium Forum, and to provide bar and food/drink service during performances and events. Preference will be shown to those who can demonstrate excellence in customer service. You will be required to work flexible hours including daytime's, evenings, weekends and bank holidays however, AVAILABILITY FOR MONDAY TO FRIDAY DAYTIMES IS NOT ESSENTIAL BUT PREFERENCE MAY BE GIVEN TO THOSE WHO DEMONSTRATE THIS.Have you a passion for customer service? Great ideas and a love of working with people? We pride ourselves in winning awards, excelling in customer service and offering a unique experience to all our customers.**Essential*** Ability to work face to face with diverse customers in a confident way* Engaging and welcoming* Remains calm when working under pressure* Enthusiasm for delivering great customer service, whether gained through employment, volunteering, education or other experience**Desirable – please demonstrate on application form*** MINIMUM 1 YEARS Experience of CUSTOMER FACING EMPLOYMENT* **Preference** will be given to those with over 1 years’ experience working behind a bar* DEMONSTRATE YOU ARE AVAILABLE MONDAY TO FRIDAY DAYTIME and for a variety of daytime and weekend shifts* Ability to follow health and safety procedures* Ability to work on a till* Strong communication skills with an ability to be easily understood by others* Experience working safely while manual handling* Experience of working with customers with various access requirements* **WILL** involve some weekend and evening work#### **Summary Job Specification*** Exceed expectations – learn, enjoy & always deliver the best possible performance & standards, whatever your role* Team focus – we're all part of it; we're all important; work together & treat your team-mates with respect* Integrity – you're positive, loyal and always a proud ambassador for The Millennium Forum#### **ROLE*** To represent the company's high standards of personal presentation and behaviour at all times during a shift.* To welcome customers in a friendly and accommodating manner, making a great first impression.* To exceed customer expectations by being professional, knowledgeable and having an accommodating manner.* To learn and retain a comprehensive understanding of all performances, content and to ensure maximum benefit to the guest and the ability to work effectively.* To bring a positive attitude to teamwork, contributing to the smooth running of front of house and bar operations, and interacting productively with other departments.* To maintain the standards and culture of the team by setting an example to new members of staff and assisting in their training when required.* This is a dual role, and staff may be required to work as an usher/steward, on the bar, or a combination of both within a single shift, as directed by the duty manager.**REPORTING TO*** Front Of House Manager/ Duty Manager**RESPONSIBILITIES***Usher/Steward duties** To seat customers in accordance with the venue's ticketing system, ensuring an efficient and accurate seating process.* To check and validate tickets, directing customers to the correct seating area.* To handle customer enquiries promptly and professionally, and to manage occasional confrontation calmly and appropriately.* To assist customers with access requirements to their seats or facilities.* To monitor auditorium/public areas during performances and respond to any incidents.* To assist with crowd management and safe evacuation procedures in line with the company's fire plan, where required.***Bar Staff duties**** To prepare the bar for service, following established job lists as directed by the duty manager.* To serve beverages, consistently achieving the required standards.* To sell food/drink/merchandise in the shop/concession, consistently achieving the required standards.* To record all sales accurately.* To be responsible for cash, gift vouchers and credit/debit cards received from the customer and to account for these payments at the end of the shift.***General duties**** To report for duty, punctually, wearing the correct uniform.* To ensure that a high standard of hygiene and cleanliness is maintained by following cleaning routines and through ongoing diligence during the shift and in set up and clean down procedures.* To observe and understand the company's fire plan and health and safety policy.* To observe the rules and procedures of the company as per the employee handbook.The Millennium Forum will conduct a shortlisting exercise based on the information you have provided. The initial selection exercise will be based on the essential criteria from the job and personal specification. Furthermore the Millennium Forum reserves the right to supplement the shortlisting criteria using the desirable criteria from the above specification as essential criteria.Job Type: Zero hours contractSchedule:* Holidays* Monday to Friday* Weekend availabilityWork Location: In personJob Type: Zero hours contractPay: £12.71 per hour #J-18808-Ljbffr