At a Glance
- Tasks: Be the friendly face of our hotel, managing reservations and maximising room sales.
- Company: Join Millennium Hotels, a global leader with over 120 unique properties.
- Benefits: Enjoy social events, training, discounts, and a supportive work environment.
- Other info: Great opportunities for career growth and personal development await you.
- Why this job: Kickstart your career in hospitality while making guests feel welcome and valued.
- Qualifications: Experience with Opera and strong organisational skills are a must.
The predicted salary is between 10 - 12 £ per hour.
The Copthorne Hotel Slough Windsor is looking for a Reservations Agent to be the first point of contact for guests and other stakeholders, offering friendly and professional service and to enter correct booking information into Opera in a timely manner and to operate with a selling attitude at all times in order to maximise room sales and hotel revenues.
Responsibilities:
- To be fully conversant with the Opera system and to apply it to individual and group reservations.
- To be fully aware of all department standards of performance and procedures and to follow them.
- To be fully aware of all information required for a reservation and to obtain it accurately and efficiently.
- To possess a thorough product knowledge at all times and to utilise this information when dealing with clients.
- To operate with a sales attitude and be aware of the sales opportunities within the hotel which will assist with the maximisation of revenue.
- To have a comprehensive understanding of the departmental telephone standards and ensure calls are answered and handled in a timely manner in accordance with them.
Qualifications:
- Experience and knowledge of Opera.
- Capacity to complete jobs within deadlines.
- Excellent organizational skills and the ability to multitask and work under pressure.
Benefits:
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Cash Health Plan cover option available.
- Pension Salary Sacrifice Scheme.
- Career development and salary reviews.
- Interest free Season Ticket Loan Scheme.
- 1 Volunteer Day per year (fully paid and in addition to your annual leave).
- Complimentary meals prepared for you by our chefs.
- Length of Service related holiday scheme.
- My Millennium discount perks.
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets.
- Life Assurance.
- Recommend a Friend Scheme.
Work Location: In person.
Reservations Agent- Part Time in Slough employer: Millennium & Copthorne Hotels
Millennium Hotels UK is an exceptional employer, offering a vibrant work culture at the Copthorne Hotel Slough Windsor where your contributions are valued and rewarded. With a strong focus on employee growth through our M Academy, you will have access to training and development opportunities that pave the way for career advancement. Enjoy a range of benefits including social events, complimentary meals, and discounts on accommodation worldwide, all while being part of a supportive team dedicated to delivering outstanding service.
Contact Details:
Millennium & Copthorne Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent- Part Time in Slough
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Millennium & Copthorne Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Reservations Agent- Part Time in Slough
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Millennium & Copthorne Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Millennium & Copthorne Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Millennium & Copthorne Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Millennium & Copthorne Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Millennium & Copthorne Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
