At a Glance
- Tasks: Assist in hotel operations during the night, ensuring guest satisfaction and safety.
- Company: Copthorne Hotel Manchester, part of Millennium Hotels and Resorts.
- Benefits: Competitive pay, career development, discounts, and social events.
- Other info: Enjoy meals on duty and opportunities for training and growth.
- Why this job: Join a vibrant team and gain valuable hospitality experience while working nights.
- Qualifications: Polite attitude, flexibility, and previous hospitality experience preferred.
The predicted salary is between 12.71 - 12.71 £ per hour.
- The Copthorne Hotel Manchester is seeking a
- Casual
Night Guest Service Assistant to assist in the smooth operation of the hotel during the course of the night.
- What the Casual Nights Guest Service Assistant role involves
- Having a complete operational knowledge of the hotel, including geographical layout, services provided, personnel structure/duties and security as well as knowledge and provision of local area.
- To arrange for the collection, delivery and storage of guests luggage and non‑valuable property according to Company policy.
- Responsibility for the overall cleanliness of the Front Office and external public areas.
- To assist in maintaining the security of the hotel and controlling entry to the premises in compliance with licensing regulations.
- To operate the night porter’s bar according to company procedures, Licensing, Health and Hygiene regulations and to ensure that proper billing procedure is followed at all times.
- Having a full knowledge and understanding of the Hotel Fire and Evacuation Procedures and ensure compliance at all times.
- As a Casual Nights Guest Service Assistant, you should have
- Polite and courteous manner, with a positive ‘can do’ attitude
- Flexible approach to work with the ability to carry out a variety of tasks
- Previous experience within hospitality/similar
- Typical shifts will be 22.30 pm to 7.00 am, including weekends.
- Experience with Opera operating system is advantageous.
- About the Hotel
The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of Media City UK.
The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation.
The Clippers Brasserie offers a traditional menu with views over Salford Quays.
The Clippers Bar serves hearty pub food throughout the day with pre‑dinner and pre‑match drinks available.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide.
In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection.
Each collection has its own distinct personality, character, and clearly defined hotel brands within it; tailored to suit different types of guests.
For you
We offer a competitive benefits package including
- Cash Health Plan cover option
- Career development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide!
- Life Assurance, where applicable
- Apprenticeship/Placement/Training opportunities
- Meals Provided on Duty
- Social Events, Wellbeing and Team Activities
- Uniform
- Length of Service related holiday scheme
- Recommend a Friend Scheme, where eligible
… and many more!
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Casual Night Guest Service Assistant in Salford employer: Millennium & Copthorne Hotels
Millennium Hotel and Conference Centre Gloucester London is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With a comprehensive benefits package including training opportunities, social events, and a unique volunteer day, employees are encouraged to grow and thrive in their roles. Located in the heart of Kensington, the hotel provides a dynamic environment where staff can engage with diverse guests and contribute to memorable experiences.
Contact Details:
Millennium & Copthorne Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Night Guest Service Assistant in Salford
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Millennium & Copthorne Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Night Guest Service Assistant in Salford
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Millennium & Copthorne Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Millennium & Copthorne Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Millennium & Copthorne Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Millennium & Copthorne Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Millennium & Copthorne Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
