At a Glance
- Tasks: Lead the Reservations team to maximise revenue and deliver exceptional guest experiences.
- Company: Join Millennium Hotels and Resorts, a global leader in hospitality.
- Benefits: Enjoy social events, training opportunities, and employee discounts.
- Other info: Great career growth potential with genuine internal promotion opportunities.
- Why this job: Be a key player in driving hotel success and enhancing guest satisfaction.
- Qualifications: Experience in hotel reservations and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced and commercially focused Reservations & Groups Manager to lead our Reservations and Groups function and drive revenue performance across individual and group business. This is a key leadership role responsible for managing the hotel’s reservations strategy, maximising group conversion, and ensuring exceptional service standards across all reservations activity.
You will lead and develop the Reservations team, build strong client relationships, and work closely with Sales, Revenue and Operations teams to achieve commercial targets. You will play a vital role in delivering outstanding guest experiences while ensuring the department operates efficiently, accurately, and in line with company standards.
Key Responsibilities- Lead and manage the Reservations and Groups team to deliver exceptional service and commercial performance
- Maximise revenue and conversion opportunities across individual and group reservations
- Ensure all enquiries and quotations are responded to within agreed service standards
- Work closely with Revenue, Sales and Operations teams to optimise occupancy and rates
- Build strong relationships with key corporate accounts, agencies and group organisers
- Analyse business trends, forecasts and conversion performance to support revenue growth
- Manage group quotations, contracts and booking processes
- Monitor departmental performance and implement continuous improvements
- Maintain excellent communication across departments to ensure smooth operational delivery
- Oversee departmental rotas, payroll costs and resource planning
- Drive training, development and engagement within the team
- Ensure full compliance with company procedures, health & safety requirements and financial controls
- Previous experience in Reservations, Groups or Revenue within a hotel environment
- Experience managing a reservations or revenue team
- Strong commercial awareness and understanding of hotel revenue management
- Knowledge of Opera PMS and revenue management systems
- Excellent organisational and administrative skills
- Ability to prioritise multiple deadlines and manage competing demands
- Strong communication and relationship-building skills
- Passion for guest service and delivering outstanding experiences
- Confident leader who can motivate, coach and develop a team
- Flexible and proactive approach to problem solving
Experience within a large hotel operation and knowledge of group business would be highly advantageous.
What We Offer- Social events, wellbeing initiatives and team activities
- Training and development opportunities
- Cash Health Plan (optional)
- Apprenticeship and placement opportunities
- Career development and salary reviews
- Interest-free Season Ticket Loan
- Free laundry and dry cleaning
- Meals provided whilst on duty
- Length of service-related holiday scheme
- Eye care vouchers
- Employee discounted accommodation and food & beverage
- Life assurance
- Recommend a Friend Scheme
- Genuine internal promotion opportunities
About the Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Reservations & Groups Manager employer: Millennium & Copthorne Hotels
Millennium Hotels and Resorts is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. As a Reservations & Groups Manager, you will benefit from comprehensive training opportunities, a supportive team environment, and a range of perks including discounted accommodation and meals while on duty. With a strong focus on career progression and internal promotions, this role provides a meaningful opportunity to lead a dynamic team in delivering outstanding guest experiences within a globally recognised hotel group.
Contact Details:
Millennium & Copthorne Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Groups Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium & Copthorne Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium & Copthorne Hotels
Don't be shy about reaching out to Millennium & Copthorne Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations & Groups Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium & Copthorne Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium & Copthorne Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
