At a Glance
- Tasks: Lead the reservations team and optimise guest experiences while driving revenue.
- Company: Millennium & Copthorne Hotels, a leader in hospitality.
- Benefits: Career development opportunities, competitive perks, and a dynamic work environment.
- Other info: Join a vibrant team in Greater London with growth potential.
- Why this job: Make a real impact on guest experiences and hotel success.
- Qualifications: Strong commercial awareness and hotel management experience required.
The predicted salary is between 35000 - 45000 £ per year.
Millennium & Copthorne Hotels is seeking a Reservations & Groups Manager in Greater London to lead the Reservations function and drive revenue. This role involves managing the reservations strategy and leading the team to provide exceptional guest service while achieving commercial goals.
Responsibilities include:
- Optimizing occupancy rates
- Building relationships with corporate accounts
- Overseeing team performance
The ideal candidate should have strong commercial awareness and hotel management experience. Various perks and career development opportunities are offered.
Reservations & Groups Leader - Revenue & Guest Experience employer: Millennium & Copthorne Hotels
Millennium & Copthorne Hotels is an exceptional employer, offering a dynamic work environment in the heart of Greater London. With a strong focus on employee growth and development, we provide various career advancement opportunities alongside competitive benefits. Our commitment to fostering a collaborative and supportive culture ensures that every team member can thrive while delivering outstanding guest experiences.
Contact Details:
Millennium & Copthorne Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Groups Leader - Revenue & Guest Experience
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium & Copthorne Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium & Copthorne Hotels
Don't be shy about reaching out to Millennium & Copthorne Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations & Groups Leader - Revenue & Guest Experience
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium & Copthorne Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium & Copthorne Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
