At a Glance
- Tasks: Be the first point of contact for guests and manage reservations using Opera.
- Company: Join Millennium Hotels UK, a diverse and inclusive workplace.
- Benefits: Enjoy social events, training, discounts, and a volunteer day off.
- Other info: Great opportunities for career development and a supportive team environment.
- Why this job: Kickstart your career in hospitality while making guests feel welcome.
- Qualifications: Experience with Opera system and strong organisational skills required.
The predicted salary is between 22000 - 26000 £ per year.
Overview
Millennium Hotels UK is looking for a Reservations Agent at the Chelsea Harbour Hotel.
The role involves being the first point of contact for guests and other stakeholders, entering accurate booking information into Opera, and maintaining a selling attitude to maximize room sales and hotel revenues.
Responsibilities
- Use the Opera system to manage individual and group reservations accurately and promptly.
- Follow all departmental standards of performance and procedures.
- Gather all necessary information for reservations efficiently.
- Maintain thorough product knowledge and apply it when interacting with clients.
- Adopt a sales attitude and identify revenue‑maximizing opportunities within the hotel.
- Adhere to telephone standards, answering and handling calls in a timely manner according to departmental guidelines.
Qualifications
- Experience and knowledge of the Opera reservation system.
- Ability to complete tasks within deadlines.
- Excellent organisational skills and the capacity to multitask and work under pressure.
Benefits
- Social events, wellbeing and team activities
- Training and development
- Pension salary sacrifice scheme
- Career development and salary reviews
- Interest‑free season ticket loan scheme
- 1 volunteer day per year (fully paid and in addition to annual leave)
- Complimentary meals prepared by our chefs
- Length of service related holiday scheme
- Discount on accommodation worldwide and 50% off food & beverage outlets
- Life assurance
- Recommend a friend scheme
At Millennium Hotels & Resorts, we believe our strength lies in our differences.
We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential.
We are proud to be an equal opportunity employer.
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Contact Details:
Millennium & Copthorne Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium & Copthorne Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium & Copthorne Hotels
Don't be shy about reaching out to Millennium & Copthorne Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium & Copthorne Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium & Copthorne Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
