Receptionist

Millennium Hotel And Conference Centre Gloucester London Kensington is seeking a Receptionist to be responsible for providing guest services to a high level of customer service. This is a full time, 40 hours a week role.

About the Hotel

The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes’ walk to Gloucester Road Underground station, allowing convenient access around London.

The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphrey’s Café & Bar, South West 7 and the Bombay Brasserie.

The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it, tailored to suit different types of guests.

The Front Office Receptionist key Responsibilities will include:

• To greet and welcome all guests in line with Hotel standards.
• To answer calls in an effective and helpful manner, ensuring that all calls are directed and delivered to the correct department and or extension.
• To attend to all guest queries including complaints in a prompt, professional manner.
• To act as a point of contact for all guests, providing assistance and offering them efficient customer service, identifying their needs as well as product knowledge.
• To assist in arranging room moves, selecting appropriate rooms.

The Experience & Qualifications:

• Ability to multi task
• Capacity to proactively manage the operation
• Knowledge of Opera, Oracle and large hotel operation
• Skill in communication, guest service and leadership
• Strong communicator
• Personable
• Flexible
• Calm under pressure

For you

Thesuccessful candidate will be:

We offer a benefits package including:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

.... As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.