Night Concierge & Guest Services Lead

Night Concierge & Guest Services Lead

Full-Time 24000 - 30000 Β£ / year (est.) No working from home possible
Millennium & Copthorne Hotels

At a Glance

  • Tasks: Assist guests with luggage, transport, and front desk support during the night.
  • Company: Millennium & Copthorne Hotels, known for exceptional guest service.
  • Benefits: Competitive pay, flexible hours, and a vibrant work environment.
  • Other info: Opportunity to work nights and gain valuable hospitality experience.
  • Why this job: Join a dynamic team and enhance guest experiences in a lively hotel setting.
  • Qualifications: Strong communication skills and a passion for customer service.

The predicted salary is between 24000 - 30000 Β£ per year.

Millennium & Copthorne Hotels is seeking a Night Porter/Concierge to assist guests with luggage and transport, and to deliver efficient front desk and reservations support. You will help uphold financial controls and ensure accurate reporting while providing courteous, professional service throughout the night.

Key responsibilities include:

  • Coordinating with city activities to enhance guest experiences
  • Managing guest messages and packages
  • Maintaining up-to-date knowledge of hotel events

Night Concierge & Guest Services Lead employer: Millennium & Copthorne Hotels

Millennium Hotel and Conference Centre Gloucester London is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With a comprehensive benefits package including training opportunities, social events, and a unique volunteer day, employees are encouraged to grow and thrive in their roles. Located in the heart of Kensington, the hotel provides a dynamic environment where staff can engage with diverse guests and contribute to memorable experiences.

Millennium & Copthorne Hotels

Contact Details:

Millennium & Copthorne Hotels Recruitment Team

We think you need these skills to ace Night Concierge & Guest Services Lead

Customer Service
Communication Skills
Attention to Detail
Problem-Solving Skills
Time Management
Financial Controls
Reporting Skills