M&E Sales Office Manager

We're looking for an experienced, commercially driven M&E Sales Office Manager to lead our Meetings & Events Sales team at one of London's largest hotels.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys developing people, and has a passion for driving revenue through exceptional customer relationships and operational excellence.

Working closely with the Director of Sales, you'll be responsible for leading the reactive M&E Sales team, growing existing business, securing new accounts, and ensuring every meeting and event is delivered seamlessly from enquiry through to execution.

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.

What you'll be doing

As our M&E Sales Office Manager, you'll play a key role in delivering the hotel's Meetings & Events revenue strategy by:

• Leading, motivating and developing the M&E Sales Office team to achieve exceptional results.
• Driving revenue growth across meetings, conferences, events and group business.
• Managing and developing key client accounts while identifying and securing new business opportunities.
• Working closely with Operations, Reservations, Revenue and F&B teams to ensure outstanding event delivery.
• Monitoring business levels, forecasting revenue and contributing to budgeting and profit targets.
• Developing sales plans, promotions and account strategies to maximise market share.
• Analysing market trends, competitor activity and customer performance to identify commercial opportunities.
• Ensuring Opera Sales & Catering is maintained accurately and departmental standards are consistently met.
• Conducting hotel show rounds, networking events and client meetings to build long-term relationships.
• Supporting clients throughout the planning process and ensuring exceptional customer satisfaction before, during and after every event.

We're looking for a motivated sales professional who is passionate about delivering exceptional customer service while driving commercial success.

To be successful in this role, you'll have:

• Previous experience in a Meetings & Events, Conference & Events or Hotel Sales role, ideally within a four-star or five-star hotel.
• Experience leading or supervising a sales team.
• A proven track record of achieving sales targets and growing revenue.
• Strong account management and business development experience.
• Excellent communication, negotiation and presentation skills.
• The ability to build lasting relationships with clients and internal stakeholders.
• Strong commercial awareness with the ability to interpret sales data and market trends.
• Experience using Opera Sales & Catering or a similar hotel sales system (preferred).
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• A proactive, positive and solutions-focused approach.
• Confidence working independently while collaborating effectively across departments.
• Flexibility to attend client meetings, networking events and occasional evening functions when required.

Desirable

• Experience within a high-volume meetings and events venue.
• Existing knowledge of the London corporate, agency or MICE market.
• Experience preparing sales forecasts, budgets and business plans.
• Understanding of revenue management principles within the hotel industry.

We offer a competitive benefits package including:

• Social events, wellbeing initiatives and team activities
• Ongoing training and career development
• Private Medical Insurance
• Bonus Scheme (SIP)
• Pension Salary Sacrifice Scheme
• Annual salary reviews
• Interest-Free Season Ticket Loan
• Complimentary meals whilst on duty
• Length of Service holiday rewards
• One paid Volunteer Day each year
• My Millennium employee discounts
• Worldwide hotel accommodation discounts
• 50% discount in Food & Beverage outlets
• Life Assurance
• Recommend a Friend Scheme

About the Hotel

The Copthorne Tara Hotel London Kensington is an elegant contemporary four-star hotel located just two minutes from High Street Kensington Underground Station.

With over 800 guest rooms, extensive conference and banqueting facilities, and a variety of food and beverage outlets including the award-winning Bugis Street restaurant, we are one of London's leading hotels for meetings, conferences and events.

About Millennium Hotels & Resorts

Millennium Hotels & Resorts owns and operates a global portfolio of over 120 hotels across Asia, Europe, the Middle East, New Zealand and the United States.

Our brands include The Biltmore, Millennium Hotels, Copthorne Hotels, M Social and Leng's Collection, offering excellent opportunities for career development and international progression.

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