At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences every day.
- Company: Join Millennium & Copthorne Hotels, a leader in hospitality.
- Benefits: Competitive pay, career growth, and a vibrant work environment.
- Other info: Dynamic role with opportunities to engage with diverse guests.
- Why this job: Make a real difference in guest satisfaction and hotel operations.
- Qualifications: Experience in hospitality and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Millennium & Copthorne Hotels is seeking a dynamic Duty Manager for The Chelsea Harbour Hotel in London.
You will oversee the front office, manage duty shifts, and lead the front office team to deliver personalised guest service daily.
You will drive guest satisfaction, handle VIPs and groups, and ensure accuracy in reservations, billing and safety compliance while seeking to maximise occupancy and revenue across all departments.
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Duty Manager - Front Office & Guest Experience in London employer: Millennium & Copthorne Hotels
At Millennium Hotels and Resorts UK, we pride ourselves on being an exceptional employer that values your skills and fosters a culture of growth and inclusivity. Working at the Copthorne Hotel Aberdeen not only offers you the chance to develop your career through our M Academy and various training opportunities, but also provides a supportive environment with social events, wellbeing activities, and unique perks like complimentary meals and discounts on accommodation worldwide. Join us in a role where your dedication is rewarded, and you can truly make a difference in our guests' experiences.
Contact Details:
Millennium & Copthorne Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Front Office & Guest Experience in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium & Copthorne Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium & Copthorne Hotels
Don't be shy about reaching out to Millennium & Copthorne Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - Front Office & Guest Experience in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium & Copthorne Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium & Copthorne Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
