At a Glance
- Tasks: Deliver excellent customer service and manage guest requests in a busy hotel environment.
- Company: Join a unique Beatles-themed hotel with a rich history and vibrant atmosphere.
- Benefits: Enjoy competitive pay, career development, employee discounts, and social events.
- Other info: Flexible shifts available, including weekends and public holidays.
- Why this job: Be part of a fun team and create memorable experiences for guests every day.
- Qualifications: Previous hotel reception experience and strong problem-solving skills required.
We’re looking for engaging people with good problem-solving skills that can deliver excellent service that our guests will love. Previous hotel reception experience is a must, and ideally you will be someone comfortable multi-tasking their way through a busy shift, dealing with an array of different guest needs and wants. Our guests stay 7 days a week so we need someone who is available to work a variety of shifts which may include the odd overnight shift (to cover holidays, sickness etc).
Your main role will be:
- Delivering excellent customer service to all guests staying in our unique Beatles-themed hotel.
- Manage all requests we get from guests in a helpful and professional manner.
- Contribute fairly to the team's workload on each shift to ensure seamless service for each guest.
The ideal candidate for this role would have:
- Previous hotel reception experience in a hotel environment using Opera CLOUD.
- Excellent problem solving and multi-tasking skills.
- Confidence, professionalism and an engaging personality.
- Exceptional attention to detail and a passion for the industry.
- Flexible attitude to shifts – you may need to work weekends and/or public holidays.
About the Hotel:
Housed in the magnificent Grade II listed Central Buildings, dating back to 1884, the beautifully restored boutique hotel is steeped in history. The Beatles-inspired hotel features elegantly furnished and individually decorated rooms with specially commissioned artwork. The hotel has one restaurant and two bars, one of which hosts some of the city’s top acoustic musicians every Friday and Saturday night.
For you:
- Life Assurance.
- Cash Health Plan cover option available.
- Career development pathways and regular salary reviews.
- Employee Discounted Accommodation and F&B discounts worldwide!
- Apprenticeship/Placement/Training opportunities.
- Meals Provided on Duty.
- Subsidised car parking.
- Social Events, Wellbeing and Team Activities.
- Uniform (Laundry / Dry Cleaning for certain roles).
- Length of Service related holiday scheme.
- Recommend a Friend Scheme.
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in the UK which will be verified using Trust ID Scanners and Software.
Key Information:
- Salary: up to £12.86 per hour.
- Working Hours: as required.
- Address: Hard Days Night Hotel, Liverpool L2 6RR.
“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.”
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, as well as real opportunities to develop and gain promotion within the industry.
Casual Receptionist in Liverpool employer: Millennium & Copthorne Hotels
Millennium Hotel and Conference Centre Gloucester London is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With a comprehensive benefits package including training opportunities, social events, and a unique volunteer day, employees are encouraged to grow and thrive in their roles. Located in the heart of Kensington, the hotel provides a dynamic environment where staff can engage with diverse guests and contribute to memorable experiences.
Contact Details:
Millennium & Copthorne Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in Liverpool
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Millennium & Copthorne Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Receptionist in Liverpool
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Millennium & Copthorne Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Millennium & Copthorne Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Millennium & Copthorne Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Millennium & Copthorne Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Millennium & Copthorne Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
