At a Glance
- Tasks: Assist guests with luggage, transportation, and provide top-notch service at the front desk.
- Company: Join the Millennium Gloucester Hotel, a stunning 4-star hotel in vibrant Kensington.
- Benefits: Enjoy social events, training, complimentary meals, and discounts on accommodation worldwide.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Be the friendly face of our hotel and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for guest service are essential.
The predicted salary is between 22000 - 26000 £ per year.
Millennium Hotel and Conference Centre Gloucester London is seeking a Concierge Receptionist - Night to assist arriving guests with their luggage and transportation requirements and provide guest service. To operate and maintain standard financial control procedures in order to ensure accurate accounting and reporting. To provide efficient and courteous front desk and reservations service to all guests.
Key Responsibilities:
- Is aware at all times of activities in the city (theatre, arts, exhibits, concerts, shows, sports and leisure activities).
- Is also familiar with the city restaurants and has established contacts with them to provide maximum guest service.
- Performs all reasonable services a guest may require; anticipate guest requests and requirements in order to be able to satisfy them efficiently and promptly.
- Conduct is always friendly, courteous and professional in meeting guests needs.
- Ensures the proper handling of guest messages, mail, packages, flowers and faxes.
- Reviews all memos, logbooks, messages, VIP lists, function sheets, etc. to ensure up to date and thorough knowledge of functions and happenings within the hotel.
Requirements:
- Ability to multi task
- Capacity to proactively manage the operation
- Knowledge of Opera, Oracle and large hotel operation
- Skill in communication, guest service and leadership
- Strong communicator
- Personable
- Flexible
- Calm under pressure
Benefits:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension
- Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
Concierge Receptionist - Night employer: Millennium & Copthorne Hotels
Millennium Hotel and Conference Centre Gloucester London is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With comprehensive benefits including training opportunities, social events, and a generous discount on accommodation worldwide, employees are encouraged to grow within the company while enjoying a supportive environment. Located in the heart of Kensington, the hotel provides a dynamic setting for those passionate about delivering outstanding guest service and being part of a renowned global hospitality group.
Contact Details:
Millennium & Copthorne Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Receptionist - Night
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium & Copthorne Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium & Copthorne Hotels
Don't be shy about reaching out to Millennium & Copthorne Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge Receptionist - Night
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium & Copthorne Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium & Copthorne Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
