At a Glance
- Tasks: Welcome guests and provide top-notch service while handling cash transactions.
- Company: Join the vibrant team at Copthorne Hotel Manchester.
- Benefits: Earn £12.21 per hour, enjoy health plan options, and discounted accommodation.
- Other info: Flexible hours with opportunities for career growth and regular salary reviews.
- Why this job: Be part of a dynamic environment where your customer service skills shine.
- Qualifications: Previous hotel experience and excellent communication skills are a must.
The predicted salary is between 12 - 12 £ per hour.
The Copthorne Hotel Manchester is seeking an experienced Receptionist to provide a warm welcome, helpful and efficient service to guests.
Responsibilities Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times.
Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to required standard.
Carry out float checks and handle all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes.
Being aware of special promotions operating in the hotel, ensuring they are offered to maximise occupancy/revenue.
Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service including being aware of specific daily functions/events, in order to deal with enquiries efficiently and effectively.
To be fully aware of and understand Fire, Bomb, Health and Safety and emergency procedures.
Qualifications Previous experience in a quality hotel.
Excellent communication skills.
A positive, ‘can do’ attitude.
The ability to work well under pressure.
Excellent customer service skills.
Experience of using a Front Office Management system, e. g., Opera.
Ability to work as and when required, including weekend work.
Benefits Cash Health Plan cover option. £12.21 hourly rate.
Career development pathways and regular salary reviews.
Employee Discounted Accommodation and F
Casual Receptionist employer: Millennium & Copthorne Hotels
The Copthorne Tara Hotel London Kensington is an exceptional employer, offering a vibrant work culture that prioritises guest experience and employee satisfaction. With opportunities for professional growth and development, team members are encouraged to enhance their skills in a supportive environment, all while enjoying the unique charm of working in one of London's most iconic locations.
Contact Details:
Millennium & Copthorne Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium & Copthorne Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium & Copthorne Hotels
Don't be shy about reaching out to Millennium & Copthorne Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium & Copthorne Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium & Copthorne Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
