At a Glance
- Tasks: Welcome guests and provide top-notch service while handling cash transactions.
- Company: Join the vibrant team at Copthorne Hotel Manchester.
- Benefits: Earn £12.21 per hour, enjoy health plan options, and discounted accommodation.
- Other info: Flexible hours with opportunities for career growth and regular salary reviews.
- Why this job: Be part of a dynamic environment where your customer service skills shine.
- Qualifications: Previous hotel experience and excellent communication skills are a must.
The predicted salary is between 12 - 12 £ per hour.
The Copthorne Hotel Manchester is seeking an experienced Receptionist to provide a warm welcome, helpful and efficient service to guests.
Responsibilities Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times.
Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to required standard.
Carry out float checks and handle all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes.
Being aware of special promotions operating in the hotel, ensuring they are offered to maximise occupancy/revenue.
Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service including being aware of specific daily functions/events, in order to deal with enquiries efficiently and effectively.
To be fully aware of and understand Fire, Bomb, Health and Safety and emergency procedures.
Qualifications Previous experience in a quality hotel.
Excellent communication skills.
A positive, ‘can do’ attitude.
The ability to work well under pressure.
Excellent customer service skills.
Experience of using a Front Office Management system, e. g., Opera.
Ability to work as and when required, including weekend work.
Benefits Cash Health Plan cover option. £12.21 hourly rate.
Career development pathways and regular salary reviews.
Employee Discounted Accommodation and F
Casual Receptionist employer: Millennium & Copthorne Hotels
Millennium Hotel and Conference Centre Gloucester London is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With a comprehensive benefits package including training opportunities, social events, and a unique volunteer day, employees are encouraged to grow and thrive in their roles. Located in the heart of Kensington, the hotel provides a dynamic environment where staff can engage with diverse guests and contribute to memorable experiences.
Contact Details:
Millennium & Copthorne Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Millennium & Copthorne Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Receptionist
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Millennium & Copthorne Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Millennium & Copthorne Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Millennium & Copthorne Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Millennium & Copthorne Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Millennium & Copthorne Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
