Quality Administrator in Totton

We are seeking a Quality Administrator to join our Ultimate Healthcare team. The role will support the SHEQ Department in administration relating to the Quality and Regulatory Compliance activities to ensure our operational integrity and market reputation. Assisting in compliance with all regulatory and ISO standards to mitigate risk and proactively identify and secure new accreditations that enhance our credibility and competitive position.

Main Duties and Responsibilities:

• Assisting in the QMS system and supporting in the ISO 13485 compliance including:
• Supporting internal audits (collating data, writing up findings, obtaining sign offs)
• Working closely with customer services to collate customer feedback and complaints data
• Investigating product/process failures as required
• Being a part of the supplier management team
• Playing a key role in Procedure development, writing and implementation
• Co-reviewing documentation, and being pivotal in the document control and document change process
• Where required, being part of the team to create any required documentation
• Assisting in Health & Safety management on site
• Assisting in the implementation of systems/processes/Procedures where required

Undertake the job in line with the company appraisal competencies as follows:

• Achieves business results and adds value to the company
• Focuses on internal/external customers
• Builds and maintains effective teamwork with colleagues
• Embraces change and deals with ambiguity
• Keep accurate and timely records

Required Skills and Experience:

• Excellent verbal and written communication skills.
• Proven team player with the ability to use own initiative.
• Able to adapt to change and approachable with influencing and listening skills.
• Proficient and confident in the use of IT software including Microsoft Office, One Drive, Share Point, Teams, PowerPoint, Word, Excel, Adobe.
• Excellent time management in regard to achieving deadlines, adhering to training schedules and travelling.
• Experience of document control.
• Desirable: An understanding of technical documentation.
• Desirable: Ability to communicate to third parties.
• Fundamental comprehension of ISO compliance.
• Desirable: some knowledge of regulatory compliance.
• Experience of working within systems in a highly regulated industry.
• Desirable: exposure to the Medical Device sector.
• Experience of ISO standards.
• Desirable: ISO Internal Auditor.

Key Performance Indicators:

• Document control
• Accuracy of documents produced
• Being an active team member in supporting the wider activities
• Escalate any significant issues to Line Manager immediately

What can we offer you?

• Competitive Salary
• Monday to Friday 40 hours a week
• Up to 25 days holiday plus bank holidays with the option to buy a further 5 days
• Company Pension Scheme
• Company Sick Pay
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Core Values:

• Care and respect for our colleagues and service users
• Accountable and proud
• Ready to learn and grow
• Enhance our service users’ lives
• Socially responsible, ethical and transparent

This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.