At a Glance
- Tasks: Provide essential support and coordination for service users during night shifts.
- Company: Join Millbrook Healthcare, a leading provider in the assisted living sector.
- Benefits: Competitive salary, generous holiday, pension scheme, and exclusive perks.
- Other info: Dynamic team environment with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 26436 - 26436 £ per year.
We have an exciting opportunity for an Out of Hours Customer Service Coordinator to cover nights for our Community Equipment Service. This is an excellent development opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. As a healthcare equipment provider, Millbrook Healthcare works in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.
What will this role involve?
- Answering inbound calls within a timely manner and updating care records accordingly to ensure the welfare of service users.
- Triage emergency calls and refer to the relevant service.
- Delivering remote care, support and coordination in line with co-produced plans, providing reassurance to service users.
- Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive support, ensuring the appropriate escalation pathways are followed.
- Raising and reporting equipment repairs and requirements through contact with the relevant Service Centre.
What are we looking for?
- Previous customer service experience is preferred.
- Strong communication skills including an excellent telephone manner.
- Proven ability to quickly understand and adapt to service user/customer needs and communicate in a caring and respectful way.
- Strong organisational skills.
- Computer literate with a good working knowledge of Microsoft Office.
What can we offer you?
- £26,436.80 plus a Night Shift Allowance 16:30 - 01:00 on a 3 week rotating shift pattern.
- Up to 33 days holiday (including bank holidays).
- Company Pension Scheme.
- Company Sick Pay.
- Life Assurance.
- A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets.
Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
- Care and respect for our colleagues and service users.
- Accountable and proud.
- Ready to learn and grow.
- Enhance our service users’ lives.
- Socially responsible, ethical and transparent.
This role involves working in a regulated activity and may be subject to a DBS disclosure and social media check. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Out of Hours Customer Service Coordinator employer: Millbrook Healthcare
Millbrook Healthcare is an exceptional employer located in Exeter, offering a dynamic and supportive work environment for Customer Service Coordinators. With a strong commitment to employee growth, flexible working arrangements, and a comprehensive benefits package including free parking and a rewards scheme, we prioritise the well-being of our team while striving to enhance the lives of our service users. Join us to be part of a motivated team dedicated to making a meaningful impact in the community healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Millbrook Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Millbrook Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Out of Hours Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Millbrook Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at Millbrook Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Millbrook Healthcare!
How to prepare for a job interview at Millbrook Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
