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- Tasks: Handle calls and coordinate orders for community healthcare equipment.
- Company: Join Millbrook Healthcare, a leading provider in assisted living.
- Benefits: Enjoy free parking, pension scheme, life assurance, and exclusive discounts.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in fast-paced customer service and strong attention to detail.
- Other info: Flexible working options available to support your lifestyle.
The predicted salary is between 25396 - 25396 £ per year.
We are currently looking for a Customer Service Coordinator to join the team within our Northamptonshire Community Equipment Service Centre. Day to day you will spend 90% of your time on the phone, handling calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. Our working environment is very fast paced and you will be making or receiving around 80 calls a day. You will be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.
Responsibilities and Duties
- Assist and manage incoming calls, answering any queries in a timely and professional manner.
- Coordinating orders to be delivered, installed and collected by our Driver Technicians via phone call.
- Order analysis by checking and identifying any errors made on online orders.
- Invoicing and entering of orders via the online system.
- General administration that supports daily activities and duties.
Flexible Working
We are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues’ lifestyle differences. Please let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.
Role Goals
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You will enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Qualities & Experience
- Strong experience in a similar busy and fast paced office environment.
- Relevant telephone based customer service experience.
- Good attention to detail and accuracy.
- Previous administration and diary management experience.
- Professional and confident manner on the telephone and through email.
Working Hours & Pay
40 hours per week, Monday to Friday 08:00-17:00. £25,396.80 per annum.
Benefits
- Free parking.
- Company Pension Scheme.
- Life Assurance.
- A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets.
This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.
Customer Service Coordinator in Northampton employer: Millbrook Healthcare
Contact Detail:
Millbrook Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Northampton
✨Tip Number 1
Get to know the company! Research Millbrook Healthcare and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling around 80 calls a day, it’s crucial to sound confident and professional. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've successfully managed orders or handled queries in previous roles. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Coordinator in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant admin roles you've had. We want to see how you fit into our fast-paced environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Coordinator role. Share specific examples of how you've handled busy phone lines or managed orders in the past. Let us know why you want to join our team!
Show Off Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work and pay attention to the little things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Millbrook Healthcare!
How to prepare for a job interview at Millbrook Healthcare
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Coordinator. Familiarise yourself with the types of healthcare equipment mentioned in the job description and think about how you would handle common queries. This will show your potential employer that you're genuinely interested and prepared.
✨Practice Makes Perfect
Since you'll be handling around 80 calls a day, practice your phone etiquette. Role-play with a friend or family member to simulate the types of calls you might receive. Focus on being clear, concise, and professional, as this is key in a fast-paced environment.
✨Highlight Relevant Experience
During the interview, be ready to discuss your previous experience in busy office environments and customer service roles. Share specific examples of how you've managed high call volumes or resolved customer issues effectively. This will demonstrate your capability to thrive in their dynamic setting.
✨Show Your Team Spirit
Millbrook Healthcare values teamwork, so be sure to express your enthusiasm for working collaboratively. Share examples of how you've contributed to team success in past roles, and highlight your willingness to support colleagues in a fast-paced environment.