At a Glance
- Tasks: Handle calls and coordinate orders for community healthcare equipment.
- Company: Join Millbrook Healthcare, a caring employer partnered with the NHS.
- Benefits: Enjoy a competitive salary, 25 days holiday, and exclusive perks.
- Other info: Flexible working options available to support your lifestyle.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and strong attention to detail required.
The predicted salary is between 27001 - 27001 £ per year.
We are currently looking for a Customer Service Coordinator to join the team within our Surrey Community Equipment Service Centre, based in Normandy. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.
As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.
The Role:
- Assist and manage incoming calls, answering any queries in a timely and professional manner
- Coordinating orders to be delivered, installed and collected by our Driver Technicians
- Order analysis by checking and identifying any errors made on online orders
- Invoicing and entering of orders via the online system
- General administration that supports daily activities and duties
What are we looking for?
- Strong experience in a similar busy and fast paced office environment
- Relevant telephone based customer service experience
- Good attention to detail and accuracy
- Previous administration and diary management experience
- Professional and confident manner on the telephone and through email
- Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
- An annual salary of £27,001
- 40 hours per week
- 25 days holiday (plus bank holidays) plus optional 5 days unpaid (pro rata)
- Company Pension Scheme
- Life Assurance
- A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues' lifestyle differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Core Values:
- Care and respect for our colleagues and service users
- Accountable and proud
- Ready to learn and grow
- Enhance our service users’ lives
- Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Customer Service Coordinator in Normandy employer: Millbrook Healthcare
Millbrook Healthcare is an exceptional employer, offering a supportive and inclusive work environment in Normandy, where you can make a meaningful impact on the lives of service users. With a strong commitment to employee growth, flexible working options, and a comprehensive benefits package including generous holiday allowance and a rewards scheme, we ensure that our team feels valued and empowered to thrive in their roles. Join us in our mission to enhance the quality of life for individuals in need of healthcare equipment, while enjoying a fulfilling career with ample opportunities for development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Normandy
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Millbrook Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Millbrook Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Normandy
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Millbrook Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at Millbrook Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Millbrook Healthcare!
How to prepare for a job interview at Millbrook Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
