We are currently looking for a Customer Service Coordinator to join the team within our Plymouth Community Equipment Service Centre. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment. The Role:
- Assist and manage incoming calls, answering any queries in a timely and professional manner
- Coordinating orders to be delivered, installed and collected by our Driver Technicians
- Order analysis by checking and identifying any errors made on online orders
- Invoicing and entering of orders via the online system
- General administration that supports daily activities and duties, Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion
Minimum qualifications and experience
- Strong experience in a similar busy and fast paced office environment
- Relevant telephone based customer service experience
- Good attention to detail and accuracy
- Previous administration and diary management experience
- Professional and confident manner on the telephone and through email
- Competent IT skills with Microsoft Office programmes and ability to learn new systems
This role is working in a regulated activity and may be subject to a DBS disclosure and social media checking.
An annual salary of £26,436.80
Working hours and leave
- 40 Hours Monday - Friday Rota pattern 08:00 - 16:30 and 09:30 - 18:00
- 25 days holiday (plus bank holidays) plus optional 5 days unpaid (pro rata)
Benefits
- Company Pension Scheme
- Life Assurance
- A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone's job needs are the same.
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Customer Service Advisor employer: Millbrook Healthcare
At Millbrook Healthcare Group, we pride ourselves on being an inclusive and caring employer, offering a supportive work culture that values flexibility and personal growth. As the Head of Bid Management, you will lead a high-performing team in a dynamic environment, with opportunities to innovate through AI and digital tools while enjoying competitive benefits such as a generous holiday allowance and a company pension scheme. Join us in our mission to enhance lives and develop your career in a role that champions excellence and collaboration across the healthcare sector.
