Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle calls and coordinate orders for community healthcare equipment.
- Company: Join Millbrook Healthcare, a caring employer partnered with the NHS.
- Benefits: Competitive salary, free parking, pension scheme, and 200+ exclusive perks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in fast-paced customer service and strong IT skills required.
- Other info: Flexible working options available to support your lifestyle.
The predicted salary is between 21500 - 30000 £ per year.
We are currently looking for a Customer Service Coordinator to join the team within our Exeter Community Equipment Service Centre. Day to day you will spend 90% of your time on the phone, handling calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. Our working environment is very fast paced and you will be making or receiving around 80 calls a day. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life.
The Role:
- Assist and manage incoming calls, answering any queries in a timely and professional manner
- Coordinating orders to be delivered, installed and collected by our Driver Technicians via phone call
- Order analysis by checking and identifying any errors made on online orders
- Invoicing and entering of orders via the online system
- General administration that supports daily activities and duties
What are we looking for?
- Strong experience in a similar busy and fast paced office environment
- Relevant telephone based customer service experience
- Good attention to detail and accuracy
- Previous administration and diary management experience
- Professional and confident manner on the telephone and through email
- Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
- Tuesday to Saturday 09:30-18:00, 40 hours per week including Saturdays on a Rota Basis
- £25,396.80 40 hours per week
- Free parking
- Company Pension Scheme
- Life Assurance
- A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues' lifestyle differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
CARES:
- Care and respect for our colleagues and service users
- Accountable and proud
- Ready to learn and grow
- Enhance our service users’ lives
- Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.
Customer Service Co-ordinator in Exeter employer: millbrook healthcare ltd
Contact Detail:
millbrook healthcare ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Millbrook Healthcare. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Since you'll be handling around 80 calls a day, it’s crucial to practice your phone skills. Role-play with a friend or family member to get comfortable with answering queries and managing orders efficiently.
✨Tip Number 3
Show off your tech skills! Make sure you’re familiar with Microsoft Office and any other systems mentioned in the job description. If you can demonstrate your IT competence during the interview, it’ll give you a leg up over other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows professionalism and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Co-ordinator in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience in a fast-paced environment and any specific skills that match the job description, like telephone-based customer service.
Showcase Your Communication Skills: Since you'll be handling around 80 calls a day, it's crucial to demonstrate your strong communication skills. Use clear and professional language in your application, and maybe even share an example of how you've effectively resolved a customer query in the past.
Attention to Detail is Key: The role requires good attention to detail, especially when it comes to order analysis and administration tasks. Make sure to proofread your application for any errors and mention any experiences where your attention to detail made a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at millbrook healthcare ltd
✨Know Your Stuff
Familiarise yourself with the community healthcare equipment that Millbrook Healthcare provides. Understand the types of equipment and their uses, as this will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Since you'll be handling around 80 calls a day, practice your phone etiquette. Role-play common customer service scenarios with a friend or family member to get comfortable with responding to queries and managing orders efficiently.
✨Show Off Your Skills
Highlight your relevant experience in fast-paced environments and your attention to detail. Be ready to share specific examples of how you've successfully managed customer inquiries or resolved issues in previous roles.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, training opportunities, or the company's approach to customer service. This shows you're engaged and serious about contributing to the team at Millbrook Healthcare.
