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- Tasks: Manage customer queries and coordinate equipment orders in a fast-paced environment.
- Company: Join Millbrook Healthcare, a leader in Technology Enabled Care.
- Benefits: Enjoy 33 days holiday, flexible working options, and exclusive perks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and strong IT skills required.
- Other info: Supportive team culture with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools, we deliver a transformational service that challenges norms and delivers the very best care experience.
We have an exciting opportunity for a Customer Service Coordinator to join the team within our Essex Technology Enabled Care (TEC) Service Centre based in Chelmsford. This is an excellent opportunity where you will work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group works in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.
The Role:
- Assist and manage incoming calls and answering any customer queries
- Coordinating equipment orders to be delivered, installed and collected
- Order analysis by checking, identifying and reporting any errors made via online orders
- Providing telephone and email advice to clinical/social care staff to support effective TEC prescription
- General administration that supports daily activities and duties
- Working with people experiencing different vulnerabilities.
What are we looking for?
- Experience in a similar, busy and fast-paced customer service environment
- Relevant telephone-based customer service experience is preferred
- Good attention to detail and accuracy
- Previous experience of administration, order processing and scheduling of workloads
- Professional and confident manner via telephone and email
- Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
- Monday to Friday 40 hours pw
- 33 days holiday (including bank holidays) plus optional 5 days unpaid
- Company Pension Scheme
- Life Assurance
- A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part-time working, job shares and flexible hours wherever possible, to support our colleagues' lifestyle differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard-working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
CARES:
- Care and respect for our colleagues and service users
- Accountable and proud
- Ready to learn and grow
- Enhance our service users’ lives
- Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.
Customer Service Coordinator in Essex employer: millbrook healthcare ltd
Contact Detail:
millbrook healthcare ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Essex
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Livity Life and Millbrook Healthcare Group. Understanding their mission and values will help you connect your experience to what they’re all about.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer queries and managing calls.
✨Tip Number 3
Show off your tech skills! Since this role involves using innovative technology, be ready to discuss your IT skills and any experience you have with digital tools. Highlight how quickly you can learn new systems.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Customer Service Coordinator in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience in customer service and administration, and show us how you can contribute to our TEC revolution!
Show Off Your Skills: We want to see your IT skills shine! Mention your proficiency with Microsoft Office and any other systems you've used. If you've got experience in a fast-paced environment, let us know how you handled it!
Be Professional and Personable: When writing your application, keep a professional tone but don’t be afraid to let your personality come through. We’re looking for someone who can connect with our service users and colleagues alike!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Millbrook Healthcare.
How to prepare for a job interview at millbrook healthcare ltd
✨Know the Company Inside Out
Before your interview, take some time to research Livity Life and Millbrook Healthcare Group. Understand their mission, values, and the TEC services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you handled difficult situations or went above and beyond for a customer. This is crucial for a Customer Service Coordinator role, so make sure to emphasise your relevant experience.
✨Demonstrate Attention to Detail
Since the job requires good attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to double-check your work, especially in order processing and administration tasks.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You could ask about the team dynamics, what a typical day looks like, or how success is measured in the position. It’s a great way to demonstrate your interest and gather valuable information.
