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- Tasks: Handle calls and queries about community healthcare equipment daily.
- Company: Join Millbrook Healthcare, a partner of the NHS, providing essential equipment for daily living.
- Benefits: Enjoy a competitive salary, pension scheme, life assurance, and 200+ exclusive perks.
- Why this job: Be part of a supportive team that values growth, inclusivity, and making a difference in lives.
- Qualifications: Experience in customer service and administration, with strong attention to detail and IT skills required.
- Other info: Flexible working options available to suit your lifestyle.
The predicted salary is between 23000 - 30000 £ per year.
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We are currently looking for a Customer Service Coordinator to join the team within our Surrey Community Equipment Service Centre, based in Normandy. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You\’ll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.
As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.
The Role:
- Assist and manage incoming calls, answering any queries in a timely and professional manner
- Coordinating orders to be delivered, installed and collected by our Driver Technicians
- Order analysis by checking and identifying any errors made on online orders
- Invoicing and entering of orders via the online system
- General administration that supports daily activities and duties
What are we looking for?
- Strong experience in a similar busy and fast paced office environment
- Relevant telephone based customer service experience
- Good attention to detail and accuracy
- Previous administration and diary management experience
- Professional and confident manner on the telephone and through email
- Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
- An annual salary of £27,001
- 40 hours per week
- Company Pension Scheme
- Life Assurance
- A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
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Customer Services Coordinator employer: millbrook healthcare ltd
Contact Detail:
millbrook healthcare ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare equipment sector, especially the types of products Millbrook Healthcare provides. Understanding the equipment and its impact on users will help you engage more effectively during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves handling calls from service users and healthcare professionals, being articulate and confident over the phone is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Highlight your experience in fast-paced environments during any discussions or interviews. Share specific examples of how you've managed multiple tasks efficiently, as this will demonstrate your ability to thrive in a busy office setting.
✨Tip Number 4
Show your enthusiasm for the company's values, particularly their commitment to care and respect. Be prepared to discuss how you embody these values in your work, as cultural fit is often just as important as skills and experience.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you managed calls or handled orders, as this is crucial for the Customer Services Coordinator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the healthcare equipment sector. Mention specific skills like attention to detail and your ability to work in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft Office, and any experience with online order systems. This will demonstrate your capability to handle the administrative aspects of the role.
Showcase Your Communication Skills: Since the role involves significant telephone interaction, provide examples of how you've successfully communicated with customers in previous positions. This could include resolving issues or providing information effectively.
How to prepare for a job interview at millbrook healthcare ltd
✨Showcase Your Customer Service Skills
Since the role involves handling calls from service users and healthcare professionals, be prepared to discuss your previous customer service experiences. Highlight specific examples where you resolved issues or provided exceptional support.
✨Demonstrate Attention to Detail
Given the importance of accuracy in order management and invoicing, share instances where your attention to detail made a difference. This could include catching errors in orders or ensuring that all information was correctly entered into systems.
✨Familiarise Yourself with Healthcare Equipment
Understanding the types of equipment you'll be dealing with can set you apart. Do some research on common community healthcare equipment and be ready to discuss how you would assist users with their queries regarding these products.
✨Prepare Questions About Company Values
Millbrook Healthcare emphasises its core values of CARES. Prepare thoughtful questions about how these values are implemented in daily operations. This shows your genuine interest in the company culture and alignment with their mission.